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Returns & Cancellations
Satisfaction Guaranteed or Your Money Back
Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 90 days of your purchase, 30 days from the purchase date for Home Electronics, Mattresses, air conditioners, gas powered equipment, jewelry and watches for a refund or exchange. Video Games, CD's, DVD's, computer software and sports/toy collectibles must be unopened for a refund or exchange. For other items, including folding guest beds, air/inflatable beds, continuous air bouncers, water slides, pools, gas powered lawn equipment, power tools, scooters over $149.99, specialty occasion clothing, video camera/camcorders, handbags, jewelry and watches, if the original packaging has been opened or tags and/or labels have been removed the items will only be exchanged with an identical item or a substantially similar item of equal value. Replacement products obtained in an exchange transaction will only be exchanged and are not eligible for a refund. Returns and exchanges are not allowed on customized jewelry.
Sears.com and Kmart.com both partner with marketplace merchants who sell items on our website. If your order contains an item that is not sold by Sears or Kmart, please be advised that this item cannot be returned or exchanged at your local Sears or Kmart store. Your merchant's profile, which contains their specific return policy, is available via the product page. Please see your merchant's profile for additional details.
Return policies may vary for products sold and fulfilled by third-party merchants other than Sears and Kmart. See individual merchant profile, accessible from product detail pages, for applicable merchant return policies. All returns of products sold and fulfilled by a third-party merchant, including damaged and incorrect products, must be returned directly to such third-party merchant. Please note that Sears and Kmart does not support returns for international orders sold or fulfilled by a third-party merchant at this time. All international sales of products sold or fulfilled by these third-party merchants are final.
Where applicable, all refunds will be issued in the same form as the original method of payment. If you are not satisfied with your purchase after this, please let us know. Your satisfaction is important to Sears.
A 15% restocking fee is charged on Home Electronics returned without the original box, used, and without all of the original product packaging and accessories; Mattresses, built in Home Appliances, and special orders on Hardware, Sporting Goods, Lawn & Garden, and Automotive merchandise. Home Electronics returned in opened boxes may, but need not be, determined to have been used. Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee.
As a Kidvantage member, if your kid's clothes or kid's shoes wear out before they outgrow them, Sears will replace them with an identical item or similar item of equal value in the same size. Your receipt/ email confirmation is required to replace worn-out Lee and Levi's jeans.
If any Craftsman hand tool ever fails to provide complete satisfaction, return it to any Sears store or other Craftsman outlet in the United States for free repair or replacement. This warranty gives you specific legal rights and you may have other rights, which vary, from state to state.
If you're not satisfied with any item, return it to us at any time for an exchange or a refund of its purchase price.
REFUNDS WILL NOT BE GIVEN WITHOUT RECEIPT/EMAIL CONFIRMATION
For mailable and home delivery items, see our returns options below. Shipping and handling charges are not refundable. For additional questions on sears.com returns or order inquiries email webcenter@customerservice.sears.com.
Hassle-free Returns & Exchanges
Wrong gift? Doesn't fit? Whatever the reason, it's no problem. Depending on the item, online merchandise can be returned in several ways. Here's how:
Scheduled delivery items
(Appliances, treadmills or big-screen TVs, etc.)
- 1. By scheduled pick up
- 2. To any Full-line Sears store*
Shipped items
(UPS, US Postal Service, etc.)
- 1. By mail
- 2. To any Full-line Sears store*
To best serve our customers, products may be shipped to you from other Sears Holdings companies or from other retailers. Please be sure to follow the return processes and procedures enclosed on the packing slips with these items. Product shipped from Kmart.com may be returned to any Kmart store.
Mail-in Returns
Except Tires, all shipped items (UPS, US Postal Service etc...), including Parts and Auction merchandise, can be returned by mail using the pack slip provided. Shipping cost will be refunded only if the product was damaged during delivery or if the wrong item was shipped.
Mail-in return limitations: Return Tires to a Sears Auto Center. Use our Store Locator to find a Sears Auto Center near you..
UPS/USPS Shipped Items
Because our automated system processes your order almost immediately after you click the "Process Order" button in Checkout, it not possible to cancel your order before it fulfilled. However, when you receive the shipment, it will contain specific instructions on how to return it for a refund. In addition, home delivery of larger items can be refused, if necessary.
If you make an order that you wish to cancel, you may mail the order back after you have received it or return the merchandise to your local Sears store. If you choose this last option, please be sure to follow the correct steps on returning Sears.com merchandise.
Check your Order Status online
Orders with a status of "Processing" cannot be canceled. When the status changes from Processing to Shipped it means that your order has left Sears distribution facility and is on its way to the carrier regional distribution center. Tracking numbers and other information may not be available until your shipment arrives at the carrier regional center.
To contact Customer Service: Send an e-mail to our Customer Order Department or call 1-800-349-4358.
Home Delivered Items
Home delivered orders can be canceled at any time prior to your scheduled delivery date by calling Customer Service at 1-800-732-7747.
Store Pickup Items
Store pickup orders can be canceled at any time prior to actual pickup Call the store you selected for store pickup or customer service at 1-800-349-4358. For store information, link to our Store Locator.
International Shipping
International Shipping Frequently Asked Questions
Return or Exchange in 5 is our newest, quickest return option for items purchased from sears.com or in-store. You can start your Return or Exchange process online and when you get to the store, we guarantee it completed within 5 minutes. If it takes longer than 5 minutes, we will give you a $5 coupon good for your next in-store purchase.
No, there are some restrictions. You can view item eligibility from the Order Center in your Profile. If you don't have a Profile, you can check it here.
Please Note: If you paid with cash, a debit card, gift card, eBillMe or have a gift receipt, your refund will be mailed to you in the form of a bank check. Refund amount may be changed due to local taxes or restocking fees. Refunds exclude shipping & handling fees. For complete details, view the Sears Return Policy
Not right now. If you're returning an item purchased from Marketplace at Sears.com, you'll need to view that Seller's Return Policy, which can be found in your Order Center or on the Seller's Storefront page.
Of course. Return or Exchange in 5 is just a faster version of our regular return and exchange processes. Please read the rest of this page for details on how you can return an item via our regular return process.
Yes. You can return or exchange items for products that are available for store pickup at a specific location you willl select during the Return or Exchange in 5 process.
Yes, but they are currently not available as standalone items for Return or Exchange in 5. In order to return these types of options, you have to return or exchange the item they are associated with.
Yes, as long as your request has not been processed yet. You will see a cancel link in Details column of your Order Details page. Follow that link to cancel a return.
About us
Sears PartsDirect has parts for all major brands, including GE, Whirlpool, Briggs & Stratton, Husqvarna, Maytag, Craftsman, Kenmore, Bosch, Sony, Panasonic, Singer, ProForm and many more.
Yes. Sears PartsDirect offers parts for all major brands, no matter where you bought the product.
Business transactions
Yes. A Sears Commercial Parts business account gives businesses access to a great selection of parts and accessories, plus exclusive volume and shipping discounts (with minimum purchase requirements), which includes easy reordering.
Transactions on Sears Commercial Parts are intended for business use only. Use Sears.com to access Replacement Parts for all your personal parts needs.
Model Search
You can usually find your product's model number on a number plate affixed to the product or in the owner's manual.
You can download a copy of your owner`s manual at Manage My Life.
The product's complete model number identifies the exact part numbers for the model. Even though products may look the same, there are often variances in the specific parts between two otherwise similar models. The complete model number ensures a match with the exact part for the model.
Part search
The part number is obtained from the owner's manual parts list, from the part being replaced or by a model number search. If you are a registered member of Manage My Life, you may check your owner's manual online.
The part may no longer be available due to the age of the product. In some cases, the manufacturer no longer makes the part.
The manufacturer has authorized a substitution of the original part with an original equipment manufacturer part. While the substituted part may be different in appearance, it has been authorized by the manufacturer and is designed to work with your product.
This may occur when there are no serviceable parts for the product, the manufacturer no longer supplies the part nor an authorized substitute, or the product/parts have been discontinued.
Shipping
To ensure quick delivery of your order, orders are shipped directly from the suppliers. If your order contains parts from multiple suppliers, they may come in multiple shipments on different dates.
Orders placed on PartsDirect will be shipped by UPS or FedEx to any physical address within the U.S., Puerto Rico, Guam and the US Virgin Islands. We deliver by the US Postal Service to all military (APO/FPO) addresses and PO boxes. Shipments to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands must be sent via UPS or FedEx Priority Air to a physical address.
Yes. The US Postal Service delivers to military APO/FPO addresses. Please allow an additional four to six weeks for the military postal service to overseas addresses. Hazardous materials cannot be shipped to military addresses.
Yes. The US Postal Service delivers to PO box addresses within the Continental US. We can't deliver to PO boxes outside the Continental US. Please note: Some items can't be shipped to PO boxes and require a physical address for delivery. Shipments to PO boxes are only available through ground shipping.
All items ordered through PartsDirect are shipped via UPS, FedEx or the US Postal Service. For information on individual shipping rates, please click here.
To check the estimated arrival date of any item on your order, click on In stock on the Part Detail page or view estimated arrival dates when selecting the shipping option. For items on backorder, click on the Backordered link for estimated ship date of the backordered item. For US Postal Service orders, delivery should take three to five business days. For overseas military orders, please allow four to six weeks.
Sears PartsDirect and Sears Commercial Parts only ship to addresses in the Continental U.S., Alaska, Hawaii, Puerto Rico, Guam and the U.S. Virgin Islands. Canadian customers may visit Sears Canada Parts to place an order or call (800) 665-4455.
Frequently sold parts are often stocked at local Sears Parts & Repair Centers. If the detail page for your part has a "Check local store availability" box at the bottom, enter your zip code to check the part's availability at our locations near you.
Sears Parts & Repair Centers only stock the most popular parts. If you need a part that isn't normally stocked by Sears Parts & Repair Centers, a center can place an order for you. However, shipping must be charged to cover the cost of packaging and shipping the order.
Returns/Cancellations
Most items may be returned within 90 days of your original order date. You must first
Contact Us to obtain a Return Authorization number and include it with your return.
To return an item to Sears PartsDirect for credit, Contact Us within 90 days of your original
order date to request a Return Authorization. Sears PartsDirect requires a Return
Authorization to ensure your return credit is processed in an accurate and timely manner.
As disclosed at the time of purchase, some items are non-returnable and non-refundable.
As always, your satisfaction is our first concern. If you have any questions about this
policy, please Contact Us at 800-366-PART.
Most items may be returned within 90 days of the order date. Some items require special
handling for a return while others are non-returnable. Before an item can be returned to
Sears PartsDirect you must first request a Return Authorization. Contact Us to request a
Return Authorization.
Sears stores cannot process a PartsDirect return but you can use the in-store kiosk to
chat with a customer service representative and request a Return Authorization. Simply
select the Sears PartsDirect icon at the store kiosk, click on the Chat icon, provide your
order number and request a Return Authorization number. You may have the return label
emailed to your email address or mailed to your home. If the label is emailed, you will have
10 days from the receipt of the email to print the return label. Simply follow the
instructions provided for repackaging your return and take the package to the nearest UPS
store or drop-off location.
The emailed UPS label link expires after 10 days. If the link expires before you are able to
print the label, you must Contact Us to request another UPS label by email.
No. To ensure the returned part is received and processed correctly, Sears technicians are
not able to handle returns. To receive credit for a returned item, you must Contact Us
within 90 days of your original order date to request a Return Authorization and return
instructions.
All orders are transmitted directly to the supplier to prevent processing delays. Once an
order is placed it cannot be cancelled or altered. Most items may be returned within 90
days of the order date with a Return Authorization. Some items require special handling
or may be non-returnable. Contact Us for a Return Authorization and return instructions.
You are responsible for the return shipping expense when returning an item to Sears
PartsDirect. As a service to our customers, we provide return labels as part of the Return
Authorization process on most authorized returns for a convenience fee. The return label
fee will appear as a separate charge to your account at the time the refund credit is issued.
UPS Return labels are not available for returns from Puerto Rico, Guam or the U.S. Virgin
Islands. Customers in those areas will be provided a Return Authorization number but
must assume responsibility for returning the package. Contact Us if you have any
questions.
No. A Return Authorization is required on all Sears PartsDirect returns. Any return
received without a Return Authorization is at your own risk and Sears PartsDirect
assumes no responsibility for the item(s).
To return an item to Sears PartsDirect for a credit, Contact Us within 90 days of the order
date to request a Return Authorization. Sears PartsDirect requires a Return Authorization
on all eligible returns to ensure your return credit is processed in an accurate and timely
manner.
The UPS return label service provides a very economical means of returning your part.
The labels UPS tracking number is used to track your return package, provide proof that
the return was received and speed up processing of the return. The UPS return label
service is not available for returns from Puerto Rico, Guam or the U.S. Virgin Islands.
The convenience fee for the UPS return label will be charged to the credit card used on the
original order and will appear as a separate charge to your account at the time your refund
credit is issued.
To ensure the timely processing of your return, a credit card must be on file to charge the
UPS return label convenience fee. If the original form of payment on your order was check
or money order, you will be provided with a Return Authorization number and instructions
for mailing your return package.
A Return Authorization is required for all Sears PartsDirect returns and a return credit
cannot be processed without one. Sears PartsDirect assumes no responsibility for items
returned without the appropriate authorization. Contact Us to request a Return
Authorization.
