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Marketplace

What is Sears Marketplace?

 

Shop millions of unique and top-brand products, right here on Sears.com

Marketplace at Sears.com is a community of sellers working with Sears to give you more than a million additional items to shop.

You can buy Marketplace products just like you would anything else on our site—they’re listed alongside each other when you shop. You can also filter your search to find just the products sold by our Marketplace sellers. 

You get all the benefits of shopping with Sears when you buy from our Marketplace sellers:
 

  • Earn points. Get Shop Your Way points on every Marketplace purchase to redeem on a future Sold by Sears or Sold by Kmart purchase.
     
  • Enjoy convenience. Track your orders and communicate with sellers through your online profile.
     
  • Shop securely. We never share your payment or credit card information with third-party sellers. Only your contact information and shipping address is shared so the seller can fulfill your order. 

Our Marketplace Guarantee

We want you to shop the Sears Marketplace with complete confidence. If you’re not satisfied with your Marketplace experience, Sears will work to fix the issue. If we can’t, we’ll refund the cost of your order and shipping—up to a $2,500 total.

How It Works:

  • If, your order does not arrive within (a) 3 days of the estimated delivery date or (b) 30 days from the date ordered;
  • If, an item arrives broken, damaged or defective; or
  • If, an item is not as it was described,

then, open a dispute in the Order Center, and the Seller will help you resolve the issue.  If the Seller does not resolve the issue to your satisfaction, let us know in the Order Center, and we’ll look into it for you.

We're Here to Help

There’s a problem with my order. What can I do?

Sometimes returns happen. If you’re unhappy with your order, your seller can help you return or exchange it according to the terms of their return policy. Read your seller’s return policy, which can be found on their product pages and storefront page.

Please note: Marketplace items cannot be returned or exchanged at Sears stores.

How do I contact my Marketplace seller?

   1. Log in to your Account on Sears.com

   2. Click on Your Account > Your Orders right next to Search field.

   3. Find the order in question and click “view details”.

   4. Click on “contact marketplace seller”

   5. Pick from the dropdown list the reason that best describes
   the issue and write a brief description.

   6. Click Send.

   Please note: For some issues, you don’t need to contact the seller.
   You can do the following in your profile:

   · Change the payment method on your order

   · Change the shipping address on your order

   · Check the status of your refund

I’ve contacted the seller, but my issue is still not resolved to my satisfaction. When can Sears step in to help?

If you’ve tried contacting your seller and their response was inadequate or it’s been at least two business days without a response, Sears will step in. Contact us through the Order Center.

You must be within the timeframes below in order for Sears to step in.

Timeframe:

1. Late Delivery: You can contact Sears during the sixty days after the latest estimated delivery date has passed.

2. Item is Damaged, Defective, or Not as Described

    a. You must contact your seller within 14 days of receiving the item.

    b. Returns must be postmarked within 30 days of receipt.

How do I contact Sears through the Order Center?

    1. Log in to your Account on Sears.com

    2. Click on Your Account, and then click Your Orders right
    next to Search field

    3. Find the order in question and click “view details”.

    4. Click “tell Sears about a seller issue”.

    5. Pick from the dropdown list the reason that best describes
    the issue and write a brief description.

    6. Click Send.

    The communications between you, the seller and Sears will
    appear in the Message Center.

    Please note: To make sure the seller has had a chance to respond,
    you’ll need to wait two business days after you’ve messaged them
    before you can contact Sears.

    Customers and sellers permit Sears to make the final decision on the
    disposition of all cases, including appeals.

FAQs

How is my order shipped?

Most Marketplace orders ship from the seller, while  others are shipped by Sears.  Shipping prices may vary.

When an order ships, you’ll get a tracking number so you can follow the order in your profile.

How do I make a return?

Sellers handle all returns and exchanges. You can find the seller’s return policy on their product page. It will cover scenarios such as damaged or incorrect products and will tell you how to return or exchange it.

Note: Marketplace items can’t be returned or exchanged at Sears stores. Neither can international orders sold or fulfilled by a third-party merchant. International transactions with third-party merchants are final.

How do I cancel my order?

Sometimes cancelations happen. It’s easy to do. Just log in to your profile and choose Your Orders.

Then, select the order you need and click the Cancel Items link next to the item you want to cancel.

If the Cancel Items link isn’t available, use the Contact Marketplace Seller link to send a cancelation request directly.  Choose your reason for cancelling, and then click the orange Send confirm button.

We’ll confirm your cancelation request and email you once the cancelation is complete—usually in less than 24 hours.

How do I change the payment method on orders?

You can log in to your profile and get this done.  Go to “Your Orders” on the home page header, and select the tab “Manage My Account.”   Your saved payment methods are at the bottom of the page you are on.   When you change this, the payment method will be changed for your orders. 

How do I change the shipping address on orders?

You can log in to your profile and get this done.  Go to “Your Orders” on the home page header, and select the tab “Manage My Account.”   Your saved billing addresses are at the top of the page you are on.   When you change this, you can select your new billing address for your orders.

Similarly, at Checkout, you can select +Add New Card to accomplish this.

 

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