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What is Sears Marketplace?

Sears Marketplace

What is Sears Marketplace?

Shop millions of unique and top-brand products, right here on Sears.com

Marketplace at Sears.com is a community of sellers working with Sears to give you more than a million additional items to shop.

You can buy Marketplace products just like you would anything else on our site—they’re listed alongside each other when you shop. You can also filter your search to find just the products sold by our Marketplace sellers. 


You get all the benefits of shopping with Sears when you buy from our Marketplace sellers:
 

  • Earn points. Get Shop Your Way points on every Marketplace purchase to redeem on a future Sold by Sears or Sold by Kmart purchase.
     
  • Enjoy convenience. Track your orders and communicate with sellers through your online profile.
     
  • Shop securely. We never share your payment or credit card information with third-party sellers. Only your contact information and shipping address is shared so the seller can fulfill your order. 
 

 

Sears Marketplace

Our Marketplace Guarantee

Our Marketplace Guarantee

We want you to shop the Sears Marketplace with complete confidence. If you’re not satisfied with your Marketplace experience, Sears will work to fix the issue. If we can’t, we’ll refund the cost of your order and shipping—up to a $2,500 total.

How It Works:

  • If, your order does not arrive within (a) 3 days of the estimated delivery date or (b) 30 days from the date ordered;
  • If, an item arrives broken, damaged or defective; or
  • If, an item is not as it was described,

then, open a dispute in the Order Center, and the seller will help you resolve the issue.  If the seller does not resolve the issue to your satisfaction, let us know in the Order Center, and we’ll look into it for you.


We're Here to Help

There’s a problem with my order. What can I do?

Sometimes returns happen. If you’re unhappy with your order, your seller can help you return or exchange it according to the terms of their return policy. Read your seller’s return policy, which can be found on their product pages and storefront page.

Please note: Marketplace items cannot be returned or exchanged at Sears stores.


Marketplace

  How do I contact my Marketplace seller?

   1. Log in to your Account on Sears.com

   2. Click Your Account, and then click Your Orders right next to the Search field

   3. Find the order in question and click “view details”

   4. Click “contact marketplace seller”

   5. Pick from the dropdown list the reason that best describes
   the issue and write a brief description

   6. Click Send

  


I’ve contacted the seller, but my issue is still not resolved
to my satisfaction. When can Sears step in to help?

If you’ve tried contacting your seller and their response was inadequate or it’s been at least two business days without a response, Sears will step in. Contact us through the Order Center.

You must be within the timeframes below in order for Sears to step in.

 

Timeframe:

1. Late Delivery: You can contact Sears during the sixty days after the latest estimated delivery date has passed.

2. Item is Damaged, Defective, or Not as Described

    a. You must contact your seller within 14 days of receiving the item.

    b. Returns must be postmarked within 30 days of receipt.


 Order Center

   How do I contact Sears through
   the Order Center?

    1. Log in to your Account on Sears.com

    2. Click Your Account, and then click Your Orders right next to the Search field

    3. Find the order in question and click “view details”

    4. Click "tell Sears about a seller issue"

    5. Pick from the dropdown list the reason that best describes
    the issue and write a brief description

    6. Click Send

    The communications between you, the seller and Sears will
    appear in the Message Center.

    Please note: To make sure the seller has had a chance to respond,
    you’ll need to wait two business days after you’ve messaged them
    before you can contact Sears.

    Customers and sellers permit Sears to make the final decision on the
    disposition of all cases, including appeals.


Marketplace FAQs

How is my order shipped?

Most Marketplace orders ship from the seller, while  others are shipped by Sears.  Shipping prices may vary.

When an order ships, you’ll get a tracking number so you can follow the order in your profile.

 

How do I make a return?

Sellers handle all returns and exchanges. You can find the seller’s return policy on their product page. It will cover scenarios such as damaged or incorrect products and will tell you how to return or exchange it.

Note: Marketplace items can’t be returned or exchanged at Sears stores. Neither can international orders sold or fulfilled by a third-party merchant. International transactions with third-party merchants are final.

How do I cancel my order?

Sometimes cancelations happen. It’s easy to do. Just log in to your profile and choose Your Orders.

Then, select the order you need and click the Cancel Items link next to the item you want to cancel.

If the Cancel Items link isn’t available, use the Contact Marketplace Seller link to send a cancelation request directly.  Choose your reason for cancelling, and then click the orange Send confirm button.

We’ll confirm your cancelation request and email you once the cancelation is complete—usually in less than 24 hours.

How do I change my Payment Method?

Change your payment method by logging into your profile. Go to “Your Orders” on the homepage header. Select the tab “Manage My Account.” You’ll find your saved payment methods on the bottom right-hand side of the screen. Click edit. (Note: Updating your Payment Information will not affect orders you’ve already placed.)

How do I change my Shipping Address?

Change your shipping address by logging into your profile. Go to “Your Orders” on the homepage header. Select the tab “Manage My Account.” You’ll find your shipping addresses on the right-hand side of the screen. Click edit.  (Note: Updating your Shipping Address will not affect orders you’ve already placed.)

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