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Contact Us
Sears.com1-800-697-3277
Sears Stores
1-800-549-4505
Sears.com en Espanol
1-800-377-8634
Sears international
Services
Delivery1-800-732-7747
Installation
1-800-326-8738
Part Orders & Inquiries1-800-366-7278
Repair
1-800-469-4663
Cleaning
Home Improvement
Computer Repair
1-800-877-8701
Promise Fulfilled
Promise Fulfilled
Customer Service HomepageWhen you purchase a product from us online, we know you'll eagerly await its arrival. We'll ensure its safe delivery and will keep you updated on its progress every step of the way. Some companies look at that as fulfillment. We look at it as fulfilling a promise.
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our first Sears stores, we have delivered quality merchandise and personalized service. Several generations and 3,000 stores later, it's a commitment evident in our Sears Dealer, Hardware and Hometown plus Kmart, The Great Indoors, Land's End and MyGofer stores as well. And it's a spirit you'll find across our websites.
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the product you've picked out. Through our precision systems, we'll find it immediately among the millions of items available to us through our stores...
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and three dedicated web merchandise super-warehouses that receive thousands of items from our vendors every day.
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this proverbial needle in a haystack on its way - to you.
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from our extensive inventory from LCD TV's and lawn mowers to circular saws and sun dresses - will get the personal attention it deserves.
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that you want to give away as a present? We'll gift wrap your purchase and attach your heartfelt message too.
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and put in a durable shipping box that is a perfect fit. It will then be whisked along our highway of conveyor belts to...
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to be hand-inspected thoroughly to ensure both product and packaging are in pristine condition - because the human touch is evident in everything we do.
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to our shipping area where it will be scanned and directed to the right carrier. You'll receive an automatic notice at this point letting you know that it's on its way.
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several times a day and your product will be handled with the utmost care during its journey to your home. After all, you deserve to receive it fast and fully intact. We deliver as promised every time because we want to earn your trust. So that every time you shop online, you will turn to us - confident that you'll always get what you want.
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