Kenmore  21.0 cu. ft. Top Freezer Refrigerator, Bisque  ENERGY STAR®

Repair people coming today 5/22/13 to assess the situation. Won't freeze ice cream and ice is just shards of ice. Takes forever to get ice cubes.

love my fridge

I did a lot of shopping around for a new refrigerator. I didn't want to buy one online and not be able to look it over first. This refrigerator was at the Sears near my house so I could look at it. They also had a large selection. I also didn't need an expensive, fancy refrigerator or even an ice maker. I just needed something to keep my food cold. So far this is a great refrigerator. It's a tad bit larger than my old one and seems well-built by today's standards. The freezer is nice and big. I was also very impressed with the customer service I received from Sears from the salesman, to the person who called me to schedule the delivery, to the deliverymen.

My wife and I bought this refrigerator on line, at the recommended setting it was not cold enough would not even freeze bread. Called and they sent out a tech he found what I said to be true, said the thermostat was not calibrated right and ordered a new one, when we got it they came and installed new one. Second frig Still not cooling right, called again and asked for replacement. Not cooling right (bread still not frozen). Now we are returning it and will be shopping else where.

We've had this refrigerator since Dec. 2012. It's very noisy. The worst is this strange and loud "whoooooop" sound. The Sears service tech says it's refrigerant moving in the lines and they all make the sound. In other words, it's normal. The really bad part of this model, though, is the freezer. It simply will not get down to 0?. Ice cream will remain soft and never harden. This model has a single temperature control for both the fresh food and the freezer. If you turn it all the way to 5, fresh food below will get icy, but the freezer will still never reach 0. It will always hover between 5 and 10 degrees. It's just a very poor design. Avoid this model, and any other refrigerator with a single temperature control.

This 21 cu ft Kenmore Top Freezer (Model 6215* - No frills, No Ice Maker, No...But Energy Star Rated) replaced our 10 yr old Side by Side 22 cuft Kenmore that contained all the Frills. If you can live w/out the FRILLs, the Energy Star folks mentioned you will be better off cost wise and energy usage wise. For Ice maker...get 6 ice trays running all the same time. We went thru 2 Ice Makers in my old Kenmore Side by Side and spend atleast $90 a yr on the PUR Filters...you are better off getting a Brita and bottled water in the fridge rather than going w/ the filtered water option. Runs VERY Quiet & Efficiently (as most mentioned in the Reviews). However took over 12 hrs for it to come to operating temps due to our humidity. By the way...invest in a Fridge Thermostat to check on temps...if doesn't operate as intended then have it serviced under the warranty & have them tweek your system. I have 4 kids and wife and still have PLENTY ROOM to spare.

I bought this item because of the larger freezer compartment. On 18 cu ft. models the freezers are very small so I wanted a little larger size. Runs quiet, looks nice and the price after the discounts were reasonable. My main issue is there is only one temperature control for both the refrigerator and freezer sections. I worry that will be a problem somewhere down the line. The user guide doesn't even mention that as its the same guide for multiple fridges. Also, the temp control and light hang low and is situated right in the middle which makes putting soda bottles, etc. on the top shelf a nuisance as your always hitting them. Otherwise it seems like a nice sized product.

Even at the lowest setting, I can't freeze ice cream in the freezer yet lettuce freezes in the refrigerator section at that setting! Horrible product. Need separate controls in freezer and refrigerator.

Very nice refrigerator and good price!!!