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Return Policy

1669 Puddingstone Dr
La Verne CA 91741

Return Policy

Factory Authorized Outlet's 30-Day Satisfaction Guarantee allows for the return of new and unused products in original factory condition and used defective products for 30 days from the date of purchase. Returns must be pre-approved by Factory Authorized Outlet and have a return merchandise authorization (RMA) number issued by Factory Authorized Outlet. The prices displayed and availability of Factory Authorized Outlet products are subject to change without notice. When errors are discovered they will be addressed accordingly in a timely manner. Factory Authorized Outlet reserves the right to withdraw any stated offer and to correct errors, whether typographical inaccuracies or omissions after an order has been placed and submitted. Unauthorized returns will not be accepted. Return shipping costs are the responsibility of the buyer. We recommend using a shipping carrier with online tracking and insurance; we are not responsible for any packages lost or damaged in the return process. Factory Authorized Outlet will replace the item with an identical item, issue a full store credit for the value of the item, or issue a refund for the value of the item, minus a 15% restocking fee. Original shipping and handling is non-refundable. Items with free or discounted shipping will have the full shipping and handling cost deducted from the credit or refund amount. Returns are not allowed for the following items: generators, engines, and water pumps that have been fueled, and tarps and generator covers that have been removed from their original packaging.


Welcome to Factory Authorized Outlets store! We are one of the nations fastest growing retailers of tools and supplies, and we strive to be your number #1 source. We have a combined 26 years experience in the industrial tools industry. We provide a wide array of items for home use, shop use, and construction site use such as power tools air pneumatic tools, hand tools, and electric generators. We deal with high-quality, popular brand names, which youve come to trust like DeWalt, Bosch, Ingersoll-Rand, and Chicago Pneumatic. We stand behind the products we carry and offer manufacturers warranties as authorized dealers of all our major brands. We work hard to bring you the best deals, speedy processing, and top-notch customer service. When we receive great deals from our suppliers, we pass the savings on to our customers. Please come back and visit our store often to catch our continually updated specials and ever-growing product listing!



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