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EP Technology Corporation USA
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EP Technology Corporation USA
Return Policy

1606 S. Neil St.
Champaign IL 61820
US

Return Policy

Merchandise may be returned for a refund or exchange within 30 days from day of purchase. Returned merchandise must be unused, in original packaging and include all accessories. Shipping costs are not refundable. A restocking fee might be applied if the merchandise is used.

Within the warranty period, buyer can send back the merchandise for repair or replacement. A Return Merchandise Authorization (RMA) number must be obtained by contacting the seller prior to returning any merchandise. Any products returned to us without an RMA will be rejected and/or sent back to you at your cost and expense. Buyer is responsible for the cost of returning the merchandise. We will replace the item and ship it to you at no charge. We will employ every resource to ensure that your item is replaced promptly and without hassle.

Description

We are a leading e-commerce company committed to becoming one of the largest marketplaces in the video surveillance industry by offering you an unsurpassed shopping experience, rapid delivery, and stellar customer service.

Most products we sell here are directly purchased or imported from qualified manufacturers and we guarantee you the lowest prices in the industry. We believe having an easy to navigate website, extensive content, and a vast product selection are only a small part of a successful e-commerce recipe. We have solidified our position as a market leader by offering you peace of mind with our fast delivery. We consistently ships from our warehouses, which total over 50,000sq.ft. in storage space.

We believe that true service starts after the product you ordered arrives at your doorstep. We make it our highest priority to provide exceptional customer service through our teams of customer service and tech support who go the extra mile to ensure 110% customer satisfaction. Whether you are a home owner, small to medium-sized business, installer, dealer, or contractor, you are sure to enjoy shopping with us. We believe our continued growth depends on relentlessly pursuing continuous improvements and passionately working to exceed your expectations every time you order from us.

We are here for you, and we'd like to keep you involved in our product line decisions. If you hear of something you think we should sell, let us know. We are constantly releasing new products we've brought on or designed after hearing our customers' opinions and suggestions. We always appreciate hearing customer feedback, whether about a specific product you've ordered or about your customer service experience. Thank you for letting us be your video surveillance and security marketplace.

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