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Chicago IL 60622
RETURN PERIOD & CONDITIONS
You have 30 days to return any unwanted items from the date of the order. If you ordered an incorrect item or changed your mind about an item you will not be eligible for a full refund (actual shipping charge with restocking fee will apply). You will also be responsible for the cost of returning the item to the address provided by us. Items shipped to any other addresses or without RMA number will not be considered for refund or returned to sender.
You have 7 days to report damaged, defective, missing or wrong items from the date of the order. If there is an error on our part, we will arrange for the merchandise to be picked up and returned to us by issuing a UPS CALL TAG at our expense. We will replace the item or apply a full refund to your account. br /
NON-RETURNABLE ITEMS Due to limited shelf life, safety concerns, and potential for fraudulent claims, we do not accept returns on the following items:
Dated products such as: calendars, appointment books and organizers, desk and desk pad calendars, and wall calendars and planners; All toner cartridges;
Hygiene and consumable products (food, beverages, cleaning supplies, pharmaceuticals and paper); Opened computer software;
Some electronic items; These products will only be accepted in the event of a manufacturer's defect or an error on our part.
br / RETURN PROCESS
No returns will be accepted without Return Authorization (RMA) number. To obtain an RMA number with return address, please contact us and provide the following information:
Your name and e-mail address Order number
Item(s) and quantity you wish to return Reason for return
Would you like item(s) to be reshipped or refunded We will e-mail you return instructions, including an RMA number and return address within 24 hours of receiving your request. Please note that RMA number will expire after 7 days.
Items to be returned must be 100% intact, in the original packaging with all components, manuals, registration cards, software, cables and/or accessories, and UPC or bar-code clearly visible on the packaging. We cannot accept items not in the original packaging. If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely. Write the RMA number clearly on the outside of the shipping package. Do not write on the product packaging.
To process your refund we require a return tracking number as a proof of delivery. We are not responsible for loss or theft before the merchandise is in our possession. For valuable items, you may wish to insure them to cover replacement costs in case the package is lost in transit. Please allow up to 14 business days for our warehouse to process your returned merchandise.
REFUNDS Refund will be issued using the same method of payment you used to purchase the item(s). For example, if you used credit card A, then only that actual credit card will receive the credit for the refund. We cannot refund to credit card B, send a check or return to a different account.
All types of refunds may take up to 14 business days to be processed. WARRANTY
All our products are warrantied by the manufacturer, unless noted otherwise on our site. The warranty period and service may vary depending upon manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact the manufacturer. For help or information contacting a manufacturer, please contact us.
BisonOffice.com is a leading retailer in office supplies that prides itself on offering competitive prices without compromising quality. With an inventory of over 50,000 discounted products your company depends on, BisonOffice.com is truly a one-stop shop for everything you need to keep productivity high and give your business a competitive edge.
At BisonOffice.com, nothing is beyond our inventory when it comes to keeping your office fully stocked. We offer office supplies, office furniture and maintenance and break room necessities from top-selling brands like 3M, HP, Bic, Canon and even Starbucks. How can we offer such great discounts on office supplies? We place value in building and maintaining strong relationships with our suppliers. These relationships along with continuous industry research and competitor price comparisons allow us to provide our customers with the best deals on the highest quality office supplies the market has to offer.
We recognize that our customers are the heart of BisonOffice.com and that is why we treat each and every customer as if they were our only customer. Our goal is to provide the highest level of customer service and overall satisfaction. We encourage you to contact us via e-mail, live chat or telephone anytime if we can assist you in any way.
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