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1250 Marlkress Road
Cherry Hill NJ 08003
We don't require an RA (Return Authorization), but you MUST print, fill out, and include our return form with your return. The form is available here. (Adobe Reader required).
If you received a damaged or defective item, please contact us before proceeding, so that we can remedy the situation for you. Make sure you send your return via an insured and trackable service such as UPS, FedEx, or Priority Mail with delivery confirmation. You'll want to be able to track the package if any questions arise. Return your item in an appropriate corrugated outer shipping carton (like we used to ship to you).
Orders must be returned within 30 days of when you received your original shipment. Food items cannot be returned.
Shipping charges are not refunded / reimbursed. If our shipment to you is refused, or if it's returned to us because of an address error, etc., the cost of return shipping will be deducted from your refund.
Items from Alessi can only be returned if in Brand New, Unused, and Resellable condition.
Kitchen Kapers is an enthusiastic group of people who love cooking, coffee and espresso, and sharing our knowledge. We're a family-owned business that has been inspiring a little homemade fun since 1975. A national retailer with local roots, we operate 14 physical stores and a growing web business. Our staff is knowledgeable, friendly, and able to answer any question you might have. If we don't have the answer for you immediately, we'll get it.