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Vista Stores
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Vista Stores
Return Policy

2167 Longmont Drive
Lawrenceville GA 30044
US

Return Policy

We at VistaStores are dedicated to provide customers with a pleasant experience with every purchase and that you have a complete satisfying and enjoyable experience.
At any point of time of your purchase, please feel free to contact us at cs@vistastores.com OR (678) 374-9899. Return Policy
30 Day Satisfaction Guarantee assures customers they will receive all orders promptly and exactly as described. In addition, it allows customers to return new and unused products in original factory condition within 30 days from the date of purchase. Please note, all returns must be pre-approved by VistaStores and have a return merchandise authorization (RMA) number, unauthorized returns will not be accepted. Cancellations or returns of any kind will incur a 20% restocking fee. The buyer is responsible for round-trip shipping costs and for sufficiently packing, insuring, and returning the item in "new" condition--used products will not be accepted. VistaStores will replace the item with an identical item, issue a full credit for the value of the item, or issue a refund for the value of the item, minus a 20% restocking fee. All returned merchandise must be in the original packaging with the authorization (RMA#) clearly printed on the outside of the package. If your purchase was made during a free shipping promotion, we will also deduct the actual shipping charge from the return amount.
We strongly recommend you use a delivery service that can be tracked and insured. The buyer is responsible for return shipping costs and for sufficiently packing and insuring returned items unless otherwise agreed upon. If your purchase has been damaged during shipping, a damage claim will be filed, the product will be returned to us, and a replacement will be shipped at our expense. If no replacement is available, we will issue a full refund. All returns must be made within 30 days of delivery--NO Exceptions.

Warranty Policy Different items have different warranty policies. All warranties, if any, are provided by the manufacturer directly and not by us. We request you to please contact the manufacturer before purchasing if you have any doubt about the warranty of the item. If there is any issues or defects with the product when order is received. Please contact us and let us know right away, So we could either have the part replaced or the whole unit if needed.

Cancellation of Orders A consumer who wishes to cancel an order is required to contact us immediately. Cancellations are not guaranteed. If the consumer contacts us before the item has been processed, then the order can be cancelled and the consumer will not incur any charges. If the consumer contacts us after the order has been processed, the consumer will be unable to cancel the order. The consumer will be charged a 20% restocking fee. The return shipping cost has to be borne by the customer.

Exchanges: If your item was damaged during shipping we will replace the damaged item for the same model at no cost to you. We must be notified of damage and intention to return within 2-3 business days from receiving the product. We request you to send a photograph of the damaged article.

Refused Delivery: Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price less shipping and handling (both ways).

Refunds All refunds are processed once the item reaches us and is inspected. If on inspection any item is found opened, used, non defective or non damaged, then the item is returned back to the customer. The customer has to pay for the shipment cost. Please allow us 7-14 business days to process your refund after the item is received by us.

Description

Vistastores.com is an online retailer focuses solely on sourcing and selling of Home and Outdoor living products, outdoor and indoor lighting, lamps and other exclusive home furnishing items. We are based in Atlanta, Georgia.

We have opened this online retail store for all those who look for safe and secure online shopping. Other than this, we look for to cater a world wide clientele who hunt for top-notch, guaranteed products online backed with world class customer care services. We understand the feelings, needs, expectations, and frame of mind of our customer. We know what our customer really wants to get. He/She wishes to grab the best possible quality product at a lowest price especially when it comes to decorate the home. Well, that is what we desire to do, to provide our customer the best at a minimum cost!

Let us tell you it required a lot of patience, understanding and practice to establish ourselves to a reliable, trustworthy online retailer company. It doesnt happen overnight! One has to put a lot of effort to see the positive result. At the moment we endow you with a large collection of indoor lights, outdoor lightings, ceiling lights, lamps, wall lightings, fans and other home furnishing items. Look at those magnificent chandeliers, patio lamps and wall scones! We are sure, they take your breath away! We have selected these items very carefully to put on show because we want to build up trust confidence and long term relationship with our clients.

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