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1701 N. Curry PK
Bloomington IN 47404
UPDATE: We are no longer accepting returns. As mentioned in our Returns Policy prior to 10/31/2014, we are not accepting returns after Halloween. We apologize for any inconvenience this may have caused.
Please note! We will not be accepting returns after Halloween! If you are not satisfied with the product you purchased, you may return it to us for a refund pursuant to our returns policy. Please be aware that only the original merchandise price is eligible for credit. Original shipping and handling fees are non refundable, and the buyer is responsible for return postage fees.
Return Guidelines 1. All returns must be returned with an RMA number. Any returns made without an RMA number will be considered unauthorized, and will not be processed. Information regarding RMA numbers is available below.
2. All returns must be unused/unworn, and returned to us in the same condition that you received it. Used items will be refunded minus a restocking fee to be determined by our returns staff. 3. All returns must include any accessories that might have come with the item and the original manufacturers packaging (plastic bag, photo insert, shoe box, etc.). Shoes and boots must be returned without packing labels or tape directly on the shoe box. Incomplete returns will either be refused or refunded minus a 25% restocking fee.
4. All returns must be requested within 7 days of when the package first arrived on your property and BEFORE HALLOWEEN. If you request a return between 8 and 30 days of when you received it, our customer service team will review your request and your return may incur a 25% restocking fee. Return requests made after 30 days of when you received it will be refused. Return requests made AFTER HALLOWEEN will be refused. 5. All returns must be postmarked within 5 days of receiving your RMA number, excluding weekends and holidays. Returns postmarked AFTER HALLOWEEN will be refused.
Return Restrictions Please be aware that there are certain items that cannot be returned to us for a refund. To ensure the health and safety of our customers, we cannot accept returns for the following items:
Swimwear Bottoms Pet Costumes
Please also be aware that there are certain items that can be returned to us ONLY if the items are still sealed in the original package. These items include: Wigs & Facial Hair
Makeup Prosthetics (false nose, false teeth, etc.)
What are my return options? Please note! We will not be accepting returns after Halloween!
Option 1: Exhange Simply purchase a new size or style and we will ship your new order as soon as we receive payment. Return the product to us with your RMA number, the reason for the return, and a brief note note indicating that you will be purchasing a new item as an exchange written on the invoice. Once we receive your return we will refund the purchase price of the returned item without any restocking fee. Only the original merchandise price is eligible for a refund. If your original order was shipped for free, we will refund your order minus our actual cost of postage.
Option 2: Standard Return If you cannot find a suitable replacement in our inventory or you want to return your item without an exchange, we will refund your order, but a minimum 15% restocking fee will apply. Return the product to us with your RMA number, the reason for the return, and a brief note note indicating that you wish to be refunded written on the invoice. Only the original merchandise price is eligible for a refund. If your original order was shipped for free, we will refund your order minus our actual cost of postage in addition to the restocking fee.
We specialize in Men's, Women's, and Children's Costumes for all occasions. Whether you're dressing up for Halloween, a 70's party, birthday party, New Year's, Valentine's Day, or any special occasion, we will have the costume you need. Everything you see on our site is in stock and ready to ship.
Customer service is our #1 goal. With over 40 thousand square feet of inventory in stock all year long we are one of largest costume retailers in the country.
ALL orders are shipped within 1 business day of payment.
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