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Solstice Electronics
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Solstice Electronics
Return Policy

35 PATTERSON RD No 466865

Return Policy

Our goal is that you are completely satisfied with your purchase. However, we cannot process returns except for defective items. If item is found defective, contact us for Return Merchandise Authorization (RMA) within 7 (seven) days of delivery as indicated by tracking information. Items returned without RMA will not be credited. Upon receipt of RMA, follow return instructions according to the RMA. In addition, item must be returned in its original packaging, with original receipt/email confirmation within 14 days of RMA, or 10 days for computers, Home Electronics, accessories, appliances, air conditioners, gas powered equipment, for a refund or exchange. Returns or exchange will not be accepted for any item after 14 days. Video Games, CD's, DVD's, computer software, sports/toy collectibles, jewelry and watches are not returnable. For returnable items, if the original packaging has been opened or tags and/or labels have been removed the items will only be exchanged with an identical item or a substantially similar item, comparable value or model. Replacement products obtained in an exchange transaction will only be exchanged and are not eligible for a refund. For safety reasons, brake pads and all other automotive parts are not returnable either for exchange or refunds.

Where applicable, all refunds will be issued in the same form as the original method of payment. If you are not satisfied with your purchase after this, please let us know. Your satisfaction is important to us. IMPORTANT: ALL ITEMS RECEIVED DOA (DAMAGED ON ARRIVAL) MUST BE REPORTED TO US WITHIN TWO BUSINESS DAYS VIA EMAIL AND TO OUR CUSTOMER SERVICE TEAM TELEPHONE NUMBER AT 1-678-591-4242. FAILURE TO REPORT DOA ITEMS IN A TIMELY MANNER MAY RESULT IN REJECTION OF CLAIMS. CONFIRMED DOA ITEMS WILL BE REFUNDED OR REPLACED BASED ON AVAILABILITY.

Restocking/Cancellation Fee Policy (Not applicable in HI) A 15% restocking fee is charged on all items returned without the original box, used, and without all of the original product packaging and accessories; built in Home Appliances, and special orders on Hardware, Sporting Goods, Lawn & Garden, and Automotive merchandise. Computers and Home Electronics returned in opened boxes may be determined to have been used. Special and customized orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee.


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