Customer Ratings & Reviews of A2Z Gifts & Collectibles
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3100 Cass Rd Suite A
Traverse City MI 49684
Unopened merchandise (except Skincare, Haircare, and Makeup items) may be returned in its original condition, including original packaging and packing slip within 30 days of receipt. A refund will be issued less any shipping/gift wrapping charges.
Returns may be subject to a 20% restocking fee if: Merchandise is returned without an RMA number
Merchandise is returned after 30 days Merchandise is not returned in its original, manufacturers condition
Shipping costs incurred to return the product to us will not be refunded. We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons.
All returns must be shipped back using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
Damaged Merchandise: Please contact our customer service department for an RMA. Upon receipt of the damaged merchandise a refund will be issued and an email confirmation with the total amount credited will be sent.
Undeliverable Packages: If your package is returned to a2z Gifts and Collectibles marked as "refused", "unclaimed", or "undeliverable", a refund will be issued for the merchandise only. Shipping charges are non refundable.
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