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      JMAC Supply
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      JMAC Supply
      Return Policy

      333 W. Merrick Rd.
      Unit #4
      Valley Stream NY 11580

      Return Policy

      J. Mac Supply is committed to customer satisfaction. Returns are accepted for unopened merchandise, still in its original manufacturer's seal within 14 days of an orders delivery. All returns must have a Return Authorization(RA) number generated by our support staff. Please contact us in order to obtain an RA or if you have any questions about returning an item.

      Defective Merchandise: ALL items ordered from J. Mac Supply are brand new (unless otherwise noted in our open-box section) and shipped to you as is in their original packaging from the manufacturer. All manufacturer's warranties apply and we represent our customers in facilitating warranty claims from the manufacturers. Please contact us to find out about specific warranty coverages.

      Note: Please understand that there are times when the warranty claim process does not happen as quickly as we would like once they are sent in to the manufacturer. Please be advised that we are doing everything we can to ensure that you receive the proper service as swiftly as possible. Note (The following does not apply to defective merchandise):

       All returns may be subject to a restocking fee of up to 25% depending on the item or manufacturer.  Shipping costs are non-refundable and it is the customer's responsibility to cover any costs related to returning a product.
       We cannot accept returns on merchandise that has been opened, used in any way, damaged or missing any parts or paperwork.  Any consumable items such as batteries, blank media, film, paper, or bulbs cannot be returned.


      J. Mac Supply Corp. is a complete online source for Security Products. We carry a complete line of CCTV, Access Control, Fire, Burglar and Locking equipment in addition to various Audio/Video supplies and related electronics. However, J. Mac Supply is more than just another website selling security products. Our team is comprised of trained technicians who can assist you in product selection and system design as well as experts in shipping logistics who are responsible for getting you the equipment you need in a timely manner. Most importantly, we are not just another online store with no face and an E-mail address; this company is comprised of real people who are online shoppers just like you and who understand the demands of today's marketplace. We constantly strive to improve our service and we are determined to exceed your expectations and address your concerns to ensure that your experience with us is one that we are proud of. At J. Mac Supply, customer service is not a department, its just what we do.

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