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226 Beach 101st Street
Rockaway Park NY 11694
You must contact us to set up a return Call us at 877-770-3131. No parcels will be accepted unless your return info has been entered into our system
For the first 30 days of your purchase, you can return merchandise for a refund (excluding a 15% restocking fee and shipping cost) or an exchange. Any orders under $100.00 will not receive a restocking fee. You must have the original packaging and the item must be in good condition.Items and packing must not be marred, mishandled, or tampered with by an unauthorized repair person. All returns must include the item's original, undamaged packaging and instructions. Returns must also include the blank warranty card.
Unless merchandise has been shown to be defective, we do not accept returns of film, paper, videos tapes, processing equipment that has been used with chemistry, or underwater equipment that has been taken underwater. When making your return, please include a copy of the invoice and a short note stating the reason for your return. In your note, please specify whether you wish to exchange the product or receive a refund.
Refused Shipments A 15% restocking fee will be imposed on all refused shipments. Shipping fees are not refundable.
About Sunset Electronics
Ever since our very first Sale, in 2003, Sunset Electronics has offered excellent customer service to go along with our unprecedented market leading low price. Everyone in our entire on-site staff had been trained rigorously in the art of, The Customer is Always Right, and we all have the clear understanding that whether it be a $100 order, or a $10,000 order, each order is of equal value to us, no matter the bottom line. Our all inclusive enormous catalog lists everything from the $1 Lens Cap Keepers to the $30,000 Zoom Ultra Telephoto lens, all from the top brand names in the industry and is available for immediate delivery. With the first order you place, you surely have guaranteed yourself, a lifelong partner, for all your Camera and Camcorder needs. If there ever is an issue with your order and you need immediate attention, please do not hesitate to contact our award winning customer service team who would be glad to assist you. Call us at Phone: 877-770-3131 Contact Customer Service
For questions regarding products, order delivery, or returns, please contact Sunset Electronics Photo customer Service:
Phone: 877-770-3131 Customer Service Hours
Monday-Thursday 10-6 PM EST Friday and Sunday10-3 PM EST