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Humble Brothers LLC
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Humble Brothers LLC
Return Policy

12106 Palmbeach St
Houston TX 77034
US

Return Policy

Returns Policy
There is a 30 day Return Policy with the exception of damaged items in which 7 days notice is required. RMA number must be issued before returning item along with instructions for the return. Items that are damaged or have a manufacture defect will be refunded within 24 hours of receiving the package back. - New Items
You may return most new, unopened items within 30 days of delivery for a 15% Restocking fee. Return Shipping is not covered. - Opened Items
You may return opened items(except where otherwise listed) within 30 days of invoice The product, including all parts, accessories and instruction manuals from the manufacturer must be included, along with all manufacturers packaging. Opened items are assessed a 20% restocking fee and return shipping is not covered. - Damaged Items
If the item is received damaged we require notification within 7 days of delivery. This is required for the claims process. Any damage items reported after the 7 days may be denied. We cover the return shipping and a full Refund including the original Shipping will be processed. Due to the fragile nature of the product,TVs and Displays larger than 30 inches must be carefully inspected for any damage to the package. Any compromise to the package must be noted on the delivery receipt prior to delivery. Failure to do so may result in the freight damage claim being denied.

- Incorrect Item If the incorrect item is received, please let us know as soon as possible. We will get the new item out to you and send a shipping label for return of the incorrect item.

- Refurbished Items All Refurbished Items come with a Manufacturer Warranty. Only sealed refurbished items may be returned. Once a refurbished item is opened it cannot be returned. You must contact the manufacturer for Warranty Options.

Return Procedure Email Sales@humblebrothers.co
Please include the following information: Name:
Order Number: Shipping Address:
Phone: Email:
Issue with item or reason for return: Whether the item is opened or sealed.

We will respond with a Return address and the RMA# The RA#, along with the Return Label, must be clearly marked on the outside of the returned package, which should be double boxed or sent in a shipping box. The product, including all parts, accessories and instruction manuals from the manufacturer must be included, along with all manufacturers packaging. The RMA number is only active for 30 days, so please get us the return as soon as you can. Please keep record of the tracking number on the return. If there is any question as to where the return is, the tracking number may be used to issue a credit. For assistance returning an order please email Sales@HumbleBrothers.co or call 832-359-8006.

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