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      KitchenSource
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      KitchenSource
      Return Policy

      1136 Stratford Ave
      Stratford CT 06615
      US

      Return Policy

      Our intention here at KitchenSource.com is that you receive goods exactly as described but, if you do need to make a return; our intention is to make it hassle free. If the product you have received is defective, we will gladly ship you another at our expense. If the product has been damaged in transit, we will provide a replacement subject to our Damages terms above. For both defective and damaged products, claims must be reported to us within 10 days of delivery. Any claims made after this 10 day period can not be accepted and returns must be complete within 30 days.

      Returns for other reasons must be made within 30 days, freight paid, and with an appropriate RAN. The goods must be in the original packaging complete with all original contents, including manuals and warranty cards; and be in re-saleable condition. Credits are less the original shipping charges incured for the original shipments. There is no restocking fee if an order is placed for an exchange or replacement of equal or greater value. Otherwise, you may choose full Store Credit for use at any of our online stores; or a refund less a 15% deduction and less the initial shipping charges incurred.

      Returns must be sent to the address specified in the RAN. Regrettably, our address in Stratford is offices only so returns cannot be accepted. Any items returned to KitchenSource.com without express approval cannot be accepted and will be refused. Unfortunately we cannot accept returns from Canada, on Minimum Order items, Custom and most Made-to-Order items.

      Description

      KitchenSource.com, the leading online retailer of kitchen, bathroom, patio and home accessories, has been family run and operated since its inception in 1996. The principals of KitchenSource.com have been in the kitchen and home trade for over 45 years and were one of the first online retailers in the industry. This time and experience have allowed us to select some of the finest quality merchandise from top manufacturers around the world, and we are pleased to continually add to our vast product selection. In addition, our longstanding and solid relationships with our vendors prove to be a great assett in allowing us to offer you the best prices and specials in the industry. We are confident that you will find what you are looking for. If you need assistance, please don't hesitate to contact us.

      Our goal at KitchenSource.com is to make your online shopping experience the best it can be. We pride ourselves in the hard work and dedication all of the Kitchensource.com family puts towards always being at this goal. Our highly knowledgeable customer service and sales team is an extension of our family, many of whom have been with us for over ten years. These product specialists are here for your convenience to answer any questions you may have and to help you with your product selections. Live support is available Monday through Friday from 9am to 6pm EST.

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