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Treadmill Doctor
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Treadmill Doctor
Return Policy


Return Policy

Thank you for your order. We attempt to ship your order as quickly as possible and most in-stock items ship the next business day for all orders received by midnight CST on any business day. Due to drop ship requirements of some of our suppliers, Canadian orders may require additional lead times before an order ships. On Canadian orders, prices include the product and shipping. Brokerage, customs, duties, taxes, etc. are the responsibility of the buyer.

Select products may be drop shipped or placed as a special order. This will add additional handling time to your order. If you have placed a drop ship or special order via our website or one of our online channels we will contact you via email to notify you. If you placed the order via our call center you will be notified at the time of purchase. Special order items are non-returnable. Products may be returned in NEW CONDITION within 30 days of invoice date for a refund or exchange. A RMA (Return Merchandise Authorization) must be obtained before returning any order. Returns that do not have a RMA and the RMA number clearly written on the outside of the shipping container will be refused and returned to the shipper. The refund will be based on the PURCHASE PRICE of the item in question and subject to a 19.5% RESTOCKING FEE. The refund does NOT include shipping charges, which are non-refundable. RMAs will not be issued for returns that are past 30 days!! An RMA is valid for 15 days from the date of issuance so be sure to return your package in a timely manner once the RMA has been issued. We will not accept returns with an expired RMA.

It is the customers responsibility to contact our customer service department if a defective or incompatible product is sent in order to get a replacement. Do not go out and buy the product from another supplier before contacting us! Otherwise you will still be subject to the Restocking Fee! We quickly take care of any warranty issue. When returning an item make sure to include a copy of the original invoice sent to you inside the package and a note explaining the issue. If your shipment came directly from the manufacturer send it to OUR warehouse, not theirs, if you send it to anyone except us we will be unable to credit anything to your account, because we obviously do not have your part so there is nothing that we can credit, and many factories, unlike Treadmill Doctor, do not accept returns. Please insure your shipment. We are not responsible for damaged, lost, or misdirected shipments. Package your return carefully to avoid damage. Credit card payments will be refunded via a credit that will appear on your statement upon a successful return. This credit can take 7 business days to post to your statement; this depends on your bank or Credit Card Company. Check and money order payments will be mailed a check within 7 business days upon a successful return. If you have any questions regarding your order, feel free to email us at

All returns should be shipped to: Treadmill Doctor
1333 Kansas Memphis, TN 38106


Treadmill Doctor has become a fitness equipment services company that specializes in the parts, repair, and maintenance of residential and commercial fitness equipment. Treadmill Doctor is the largest fitness equipment services company in the United States and we are rapidly expanding our ability of service new and existing customers. Our newest honor is to have been included in the Inc5000 fastest growing companies in the United States!

Treadmill Doctor has been featured in web sites and publications such as Inc. Magazine, Cooking Light, Health & Fitness Business, Runners World, Fitnesslink, Consumersearch,, Health & Fitness News, in newspaper articles throughout the country, radio talk shows, many publications in our local area, and a book about Internet success stories.

Located in Memphis, TN Treadmill Doctor provides thousands of different parts for all brands of residential and commercial fitness equipment including Lifefitness, Precor, NordicTrack, Proform, Epic, True, Pacemaster, Star Trac, Cybex, Weslo, and many others. Through our website we provide our customers with an extensive troubleshooting section for self diagnosing and with free toll-free phone support for all of your diagnostic and purchasing needs. If you happen to live in Memphis, Nashville, Birmingham, Mobile, or Atlanta, Treadmill Doctor also provides on-site repair and maintenance services.
Treadmill Doctors website is the best place for both commercial and residential parts. So whether you need a walking belt for your NordicTrack at home or you need 12 walking belts for your fitness center we have the best quality, best selection and the absolute best value for you! Our combination of quality, service and price cannot be beat!

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