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Return Policy


Return Policy

If customer receives a defective product, LS Photo Pro Studio will replace the same item at no cost to the customer. For non-defective goods, orders can be returned within 7 days of receipt of the packages.

Customer must notify LS Photo Pro Studio to request for a Return Product. Amount of refund will be the original purchase price less 20% restocking fee and original out-bound shipping cost. All items must be in its original box, and is in resalable condition. Customer is responsible for shipping the items back to LS Photo Pro Studio.

If the customer misses shipping carrier's multiple delivery attempts or decides to refuse package delivery (after changing his mind), amount of refund will be the original purchase price less 20% restocking fee,original out-bound shipping cost and return shipping cost which is UPS charge us to send us back. No returns will be accepted for the following conditions:

- Returning the items without a Order Confirmation Number - The product has been used, hung or modified
- Items from custom order specifically requested by the customer - Volume order totaling more than $1,000.00
- Purchase order for light bulbs alone do not qualify for returns We would like to state that LS Photo Pro Studio does not make money on customer returns. The 20% restocking fee covers only part of the cost that we incur. And shipping cost is actual shipping cost which is we paid to UPS / USPS to send that item.

To return an item, please follow our Return Procedure. All credit will be placed on the credit card used for the original purchase. Allow 1 - 2 billing cycles for the credit to appear on your (online) statement.

Due to the delicate nature of some of our products and the inevitable bumps encountered in transit, a product may occasionally arrive with some damage. If you receive a damaged product, please email us at Make sure to include all available reference information to assist us. * Please note that failing to return the defective item will result in a charge of both defective and replacement items to your account.


We develop, manufacture and market portable, yet high performance products including flash heads, light modifiers, light stands, tripods, backgrounds, bulbs, for use in personal/commercial/industrial photography and videography applications. Our company's portfolio of trusted brands offers consumers unmatched and innovative products across the globe. Through the visionary leadership, we have come together to provide a vast breadth and depth of professional products, an unrivaled market offering and a strong international presence to supply unprecedented levels of creativity and productivity. This combination of organic and external growth has positioned Lusana Studio among the world's leading technology providers for the photo/video equipment industry. With creative development along with strong quality control, Lusana Studio remains on a short list of manufacturers capable of offering the breadth and depth of cutting edge products to so many professionals throughout the world.

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