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GoLinens
Return Policy

42715 Chisholm Drive
Broadlands VA 20148
US

Return Policy

For assistance with a product question or an order or to request a return please email sears@golinens.net or TEXT 240-466-1610.

**************************VERY IMPORTANT***************************** All Bed & Bath Purchases Must Be Inspected Prior to USE/WASHING
USED/WASHED ITEMS can NOT BE RETURNED ******************************************************************************

Bed and Bath items are very personal items that come in direct skin contact with a person and as such have are very different return procedures than the default Sears.com Return Policies. ***ALL PACKAGES MUST BE INSPECTED PRIOR TO USE/WASHING** to ensure that the item is what they intended to get in terms of bed or bath type item (sheet set, duvet set, comforter, towels etc.), Size, Color. The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Similarly the item description we have provided is as best possible. Personal preferences will vary from individual to individual. For instance a fabric may feel very soft to one person and the same fabric may feel otherwise to another person.


Return of Damaged or Wrong Merchandize. [Must be within 30 days of delivery]
************************************************** All packages must be inspected prior to use/washing. On initial inspection if the items received are either damaged or incomplete or incorrect please contact us. For United States based buyers we will email a UPS return label which can be used to send back. We would ship the correct item to the customer upon the return of the incorrect item. We would be responsible for all re-shipping and return shipping fees. We must be notified within 5 business days of the delivery confirmation date via Amazon for any damaged or wrong merchandize received.

Customers who receive shipments in error would be required to return the item immediately. We will issue the return label in PDF format and email it directly to the customer. On receipt of returns, the correct shipment will be shipped out at no cost to the buyer. Return of Bedding items that are UNOPENED and in Original Packaging
and Re-sellable condition [Must be within 30 days of delivery] ***********************************************************************************
If you are not pleased with your purchase for any reason, please request a return authorization and simply ship it back to us within 30 days of receipt for a full refund of your purchase price (this does not include your original shipping and handling fees). For items that shipped FREE, there will be a $15 deduction to cover our original shipping and handling expenses. We must receive your returned purchase in its original packaging and in re-sell-able condition. Item(s) must be in it's original packages. We cannot accept returns of merchandise that are used, laundered, or soiled. Health department regulations do not permit us to accept open packages of bedding including: sheets, Duvets, mattress pads, pillow cases, and pillows for refund or credit. After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the credit card used to purchase the returned item(s). We do not accept COD returns of any kind.


Return of Bedding items that have been Opened, Unpacked, Used or Washed
********************************************** We do not accept open, washed or used bedding/bath items unless defective. This is a bit more complex especially as it relates to open/used/washed bedding and follow rules/regulation as per US Department of Health as well as the Center for Disease control. For Control and Prevention of illnesses, we just dont touch/deal with washed-used bedding items as they may have been in direct skin contact with another human.

Most buyer pay fully using major credit cards which provide "Return Protection" (Please check with your card issuer by calling their 800# to see if this benefit is available). Since we do not ideally accept opened, used or washed items due to buyer remorse a buyer may call the 800# on the back of the card and apply for "Return Protection" within 60 days of purchase.The credit card company may require that you send the merchandize into their salvage facility prior to issuing a full refund. We have had less than 1 in 1000 buyers wanting to return open, used or washed merchandise and 100% of all those that applied for Return Protection with their card provider were fully refunded by the latter. Returns Beyond 30 days
****************************** We do not take returns beyond 30 days.


Returns Due to Refusing Shipments ******************************************
No refunds for returns due to refusal of shipments.

Description

GoLinens is a premier manufacturer and distributor of linens. Our Boutique exhibits an exclusive collection of world-class luxury linens such as Egyptian cotton sheets, Egyptian cotton towels, Egyptian cotton Duvet Cover and White Goose Down Comforters. Our Egyptian cotton bedding has a richness you can see and feel along with exquisite detailing and expert finishing. Quality is always in the details and every Egyptian Cotton Bed Sheets product sets the standard for quality in materials and craftsmanship.

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