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Return Policy

23052 Alicia Parkway
Mission Viejo CA 92692

Return Policy

Our Worry Free Return Policy is simple and easy - if you're unhappy with something you've bought from us, you can return it to us within 7 days of receiving your purchase. For more information please read the policy below. Please note some exclusions may apply, see individual product for details. We accept returns 7 days from the date of the purchase. All jewelry is carefully examined and made sure it is in perfect condition before they are sent out to our customers. If an item is either broken or mishandled, JewelsObsession is not responsible for items to be repaired or exchanged. Customer is responsible for return shipping charges, unless the item received was the wrong product.

Returns must be unused, in the condition you received it. It should be complete with all warranty cards, original box, and instructions. Returns are subject to a restocking fee not to exceed 20%. If you refuse the delivery of a package without prior consent, you will be charged for return shipping and restocking.
All Refunds will be issued to the original method of payment used (original credit card, PayPal, etc...) or as a gift certificate. If your item came to your doorstep damaged, or if there is a problem with the order, please e-mail us at customerservice@JewesObsession and we'll remedy the situation. For products received damaged or defective, we reserve the right to replace parts. If a replacement part cannot be obtained, a new product will be shipped.
We do not accept returns on the following items; custom orders or on products marked as a "closeout" or "overstock", used products not in new condition, and gift cards. Due to shipping considerations, we are not able to accept returns on items shipped to APO/FPO addresses, or to U.S. territories.
How To Return A Product: E-mail our service department at including your name, order number and phone number and a customer service representative will answer your inquiry within 1-2 business days.
You can ship the item(s) back via your preferred method; however we require a return tracking number on all returns. JewesObsession cannot be responsible for returns that are lost or misdirected in shipping. We can only credit you for items received back in our warehouses. Once the item is received and inspected, a credit will be issued or a new item will be sent, as specified on your return packing slip. Credits are processed within 2-3 weeks of receipt of return


ABOUT US: is one of the largest Jewelry suppliers in the country. Our website, JewelsObsession, is one of the largest online distinguishing retailers of Diamond Jewelry, Sterling Silver and Collectibles worldwide. Our website store provides an exclusive collection of the latest products at unbeatable prices. We are a leading supplier of Jewelry providing the best quality of exquisite gems. No one can compare! At JewelsObsession, we take pride in our record of customer satisfaction. reputation for superior service is second to none. We are dedicated to serving our customers with the best supply of Jewelry to satisfy those who have the passion for Beauty!

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