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Return Policy

117 South Cook Street
Suite # 160
Barrington IL 60010

Return Policy

All refunds will be for the product price only.

All products must be returned within 30 days of purchase. All shipping charges related to the return of items to Reds Gear are the responsibility of the customer (unless Reds Gear is at fault).

Products returned new, unopened, and in perfect, resalable condition with all packaging and item materials and manuals are subject to a 10% restocking fee. Any clam shell plastic packaging that has been opened cannot be returned. Products returned used, opened in close to perfect condition or with all packaging and item materials and manuals that can be resold as open box or do not include a RMA number are subject to a 30% restocking fee.

Products returned used, opened in user damaged condition or without all packaging and item materials and manuals that cannot be resold as new or open box CANNOT be returned. Non-Returnable Items

Electronics Products that have been previously installed

Any product missing the serial number or UPC Items that are classified as hazardous materials
Mouth guards and earbuds (or any items deemed personal) Defective Items
All defective product returns should be sent directly to the manufacturer or warranty provider for evaluation. You must contact us within 3 business days to address any defective item(s) issue and in the case the manufacturer is unable to provide resolution, Reds Gear will replace the defective item if the return is in compliance with the rest of stipulations set forth. Shipping Carrier Damages
If your order was damaged in transit, we will be glad to offer you a replacement or a refund. Please note, in case of shipping damage, an insurance claim has to be finalized by the carrier before we are able to issue compensation. Undeliverable Address
If the customer provides an undeliverable address causing the order to be returned back to Reds Gear, we will be happy to refund the cost of the order less the shipping costs once we have received it. Cancellations
Reds Gear will make every effort to cancel an order upon request in a timely manner. However, if the order has already been shipped, the order is subject to the return conditions herein. To begin the return process, please email us to obtain an RMA number.

If you think you may have received the wrong product, you can also request an RMA, and we will either: send the correct item OR refund in full and pay shipping costs if the item is determined to be incorrect upon return inspection. IMPORTANT: You must obtain a RETURN MERCHANDISE AUTHORIZATION NUMBER and Return Address from our Customer Service Department.

RMAs must be valid, unexpired, and issued for the product being returned. 1. You will need to provide our Customer Service Representative with the following information:

a. Name b. Order Number
c. SKU of item (s) to be returned (located on invoice) d. Condition of items to be returned
e. Reason for Return Request Clearly mark your Return Merchandise Authorization number on the shipping label of your return package. DO NOT WRITE ON OR APPLY SHIPPING LABELS TO THE MANUFACTURERS BOX ITSELF OR YOUR RETURN MAY NOT BE PROCESSED.

2. Mail your returned items to the address provided by our Customer Service Department. 3. Policy Reminders:
a. We strongly suggest the use of a shipping method that can track packages. b. Return credit is issued only for product total and does not include shipping and/or handling charges.
c. Return credit will only be issued to items returned in the same condition as sold or restocking fees stated above will be issued. d. Return labels for mis-shipped or incorrect items must be printed within 10 days and are valid for 30 days from date of customer receipt.

4. Please allow 14 days for your return to arrive at our Returns Warehouse.


Reds Gear sells only brand new products and carries a large selection of sporting goods from most major manufacturers. We strive to provide superior customer service and a great shopping experience at the lowest possible prices.


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