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iPoolGroup
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iPoolGroup
Return Policy

1934 Center Street
Okeechobee FL 34974
US

Return Policy

Returns and exchanges, if applicable, must be made within 15 days of receipt of goods. Returns or exchanges after 15 days will not be accepted. All returns and exchanges will comply with our normal return policy.

Once a sale is made and payment completed, the item(s) your ordered are considered to be in process. Once an order is in process, it can be cancelled but there may be restocking fees, handling fees, shipping fees, and other fees that may be applied to a cancelled order. Order for items such as liners, covers, items that are sanitary in nature such as saunas, etc, cannot be returned. Items such as liners, pool kits, or any other special order merchandise may not be returned.

If you choose to return an item or refuse delivery on an item, you will be responsible for the shipping to send the goods back to us or our suppliers. You will also be subject to a 25% restocking fee on allowable returned items. Drop shipped items may be subject to greater than 25% restocking fee. All items MUST be in new condition with all proper packing material and paperwork shipped back to us. If the goods cannot be sold in NEW CONDITION, a refund will not be issued and goods will be rejected, or available for you to pickup and ship back to yourself. Be sure that the item you are ordering is what you want and the size, color, shape, design, etc is exactly what you are looking for. If you are not sure, please ask us for any additional information prior to purchase. Returning an item can become costly.

FOR FREIGHT (LARGE TICKET ITEMS ONLY)Delivery is curbside only. You will need to arrange to bring the products into your home or yard. You will need to inspect all goods prior to signing for the merchandise to assure there is no damaged or missing parts. Parts can only be sent out if you signed as damaged. Please advise the driver of any problems before you sign and get all problems in writing signed by you and the driver. In the event of freight damage, replacement parts can be sent out to solve most issues with your items. We would need to ensure the freight bill was signed as damaged and would require you to send pictures of the damaged items to us in email or regular mail. Upon receiving pictures, we can start the process to solve your issues. Merchandise Warranty
You are purchasing products from our company. We do not warranty products nor supply installation of products. In the unlikely event that you have a problem with your purchased product, you must contact the manufacturer of the product to obtain help with fixing your product or obtaining a replacement. Your only remedy is to deal directly with the manufacturer unless the product was delivered damaged due to a shipping problem. Our company will not be held liable for any fees associated with installation, repair, service, etc for any item. Please refer to the manufacturer on your remedy for the product that you purchased with a manufacturer defect.

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