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Return Policy

6710 McEwan Road
Lake Oswego OR 97035

Return Policy

We pride ourself in our customer service and are proud to offer a "No-Hassle" returns program to make your purchasing experience as simple as possible. As a general rule we accept returns for up to 90 days from the date of original delivery.

If within the 90 days you are not completely satisfied with your purchase or no longer need the item (if unopened) we will assist you and make sure you are taken care of with either replacement parts, an exchange (depending on availability) or a return for a full refund on the product minus a 20% restocking fee.


At Aosom, (pronounced "awesome", as in The Bike Trailer I got from Aosom was awesome!), we offer a wide range of quality, cost-effective products from categories such as Biking, Fitness, Home Goods, Massage Equipment, Backyard Products, Pet Products and more!

Our Customer Service Department is open Monday to Friday from 8:00 am PST to 4:30pm PST to serve you! So if you have any questions, comments, suggestions or just want to tell us how great our products are, give us a call at 1-877-644-9366, or send an email to Aosom was founded in 2009 and is headquartered in Lake Oswego. Oregon, with warehouses in Oregon and Tennessee. We serve customers in the lower 48 states providing high quality products at really good prices. Our state of the art warehouse allows us to ship you the best products quickly and accurately. We are constantly expanding our product selection to better serve your needs.

At Aosom we look forward to serving you, our customer, so take a look around our site and find the product that you want. You can put your trust in Aosom!


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