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Dependable Sales
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Dependable Sales
Return Policy

272-49 Grand Central Pkwy
Floral Park NY 11005

Return Policy

Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 7 days from the purchase date for Home Electronics, Mattresses, air conditioners, gas powered equipment, jewelry and watches for a refund or exchange. Video Games, CD's, DVD's, computer software and sports/toy collectibles must be unopened for a refund or exchange. For other items, including folding guest beds, air/inflatable beds, continuous air bouncers, water slides, pools, gas powered lawn equipment, power tools, scooters over $149.99, specialty occasion clothing, video camera/camcorders, handbags, jewelry and watches, if the original packaging has been opened or tags and/or labels have been removed the items will only be exchanged with an identical item or a substantially similar item of equal value. Replacement products obtained in an exchange transaction will only be exchanged and are not eligible for a refund.
Return policies may vary for products sold and fulfilled by third-party merchants other than Sears and Kmart. See individual merchant profile, accessible from product detail pages, for applicable merchant return policies. All returns of products sold and fulfilled by a third-party merchant, including damaged and incorrect products, must be returned directly to such third-party merchant. Please note that Sears and Kmart does not support returns for international orders sold or fulfilled by a third-party merchant at this time. All international sales of products sold or fulfilled by these third-party merchants are final
Where applicable, all refunds will be issued in the same form as the original method of payment. 15% restocking fee is charged on Home Electronics.BBQ , and Computers MUST BE RETURNED IN original box with all Manuals, unused. all of the original product packaging and accessories.; Mattresses, built in Home Appliances, and special orders on Hardware, Sporting Goods, Lawn & Garden, and Automotive merchandise. Home Electronics returned in opened boxes may, but need not be, determined to have been used. Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee.
REFUNDS WILL NOT BE GIVEN WITHOUT RECEIPT/EMAIL CONFIRMATION and return autorazation. To best serve our customers, products may be shipped to you from other Sears Holdings companies or from other retailers. Please be sure to follow the return processes and procedures enclosed on the packing slips with these items. Product shipped from may be returned to any Kmart store.

Mail-in Returns Except Tires, all shipped items (UPS, US Postal Service etc...), including Parts and Auction merchandise, can be returned by mail using the pack slip provided. Shipping cost will be refunded only if the product was damaged during delivery or if the wrong item was shipped.

Mail-in return limitations: Return Tires to a Sears Auto Center. Use our Store Locator to find a Sears Auto Center near you.. UPS/USPS Shipped Items

Because our automated system processes your order almost immediately after you click the "Process Order" button in Checkout, it not possible to cancel your order before it fulfilled. However, when you receive the shipment, it will contain specific instructions on how to return it for a refund. In addition, home delivery of larger items can be refused, if necessary.

If you make an order that you wish to cancel, you may mail the order back after you have received it or return the merchandise to your local Sears store. If you choose this last option, please be sure to follow the correct steps on returning merchandise. Check your Order Status online
Orders with a status of "Processing" cannot be canceled. When the status changes from Processing to Shipped it means that your order has left Sears distribution facility and is on its way to the carrier regional distribution center. Tracking numbers and other information may not be available until your shipment arrives at the carrier regional center. To contact Customer Service: Send an e-mail to our Customer Order Department or call 347-763-0057

I bought an item from a third-party merchant via Marketplace. Is it Return or Exchange in 5 days eligible? Not right now. If you're returning an item purchased from Marketplace at, you'll need to view that Seller's Return Policy, which can be found in your Order Center or on the Seller's Storefront page.


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