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Return Policy

5357 crosswind Dr.
Columbus OH 43228

Return Policy

30 Day Return Policy

- We take your satisfaction very seriously. You may contact us with any questions or comments by email at - Defective or Damaged Items: Items that arrive damaged or defective may be reported within 7 days of receipt. We will ship a replacement item at no charge upon receipt of your return. - All items may be returned for a refund or exchange within 30 days of the item being shipped from our warehouse (as determined by tracking #). Return shipping will be arranged by the buyer.

- All returned items must be in original packaging, unassembled, undamaged, and in resalable condition. All hardware and parts must be included. Returned items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount. - If a refund is requested, the refund amount will be the original total less shipping charge, 20% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defects. Refunds will be credited in 1 to 2 weeks from date of arrival for the returned item.

- No returns are accepted after the 30 Day Return Policy period. Cancellations

All orders can be cancelled prior to being assigned a tracking number. If an order has shipped already, and a tracking number has been assigned to it, a cancellation is subject to our standard 30 Day Return Policy. If you need to cancel an order, please contact us promptly by email, phone, or live chat. Be sure you reach one of our customer service associates so that your order will be cancelled immediately and not shipped. Shipping information:

Small Parcel Shipping  FedEx, UPS, USPS or DHL - Non-heavy pieces of furniture and accessories will be shipped through FedEx, UPS, USPS or DHL. Depending upon your geographic location the average shipping transit time is between 2-7 business days (not counting order processing and warehouse preparation time) for any destination in the continental United States. Should the item not be in stock customer service can advise you of the estimated in-stock date.
- Ground delivery by FedEx, UPS, USPS or DHL is almost always made Monday - Friday 9am to 8pm and it is usually not possible to make a specific delivery date and time with these carriers. We do not require a signature unless specified by the customer. If you are not at home to accept delivery, the merchandise will be left in a secure location at your premises or a re-delivery slip will be left by the carrier. If you require a signature please advise Customer Service. -Ground Shipping will also be made to business addresses during normal business hours Monday to Friday only. Usually, a signature will be requested on delivery, but the carrier is not required to match the signature to the specific name on the order. Please instruct the appropriate office staff to notify you upon receipt of your merchandise.

If you purchase several Ground Shipping items on the same order, it is possible the items may be consolidated and shipped via Truck Freight instead at the sole discretion of the manufacturer. No Ground Shipping can be made to a P.O. Box or military APO or FPO addresses. Truck Deliveries

Independent freight forwarders perform truck deliveries to your home, apartment or office. This service is referred to as Tailgate or Curbside Delivery. The driver will move the items to the back of the truck and you will be responsible for carrying the product from the back of the truck into your home or office. If you are receiving a heavy or bulky item, please have someone who can help you unload it. Most trucking companies offer additional services to help you move items into your house. After you receive the tracking number from us you can contact the freight company about additional paid services. White Glove Classic (Additional $95)--Please be sure to contact us by using this shipping service.

White Glove Classic Service provides premium two-man delivery directly to inside the threshold of your home, apartment or office, which is usually your garage, front entrance, or service entrance. However, if you reside in an apartment building or condominium the merchandise will be carried up two flights of stairs if necessary. Should you require the merchandise moved up additional flights please contact Customer Service. The merchandise will be left in its original packaging, and the carrier will not assemble the furniture. The shipping company will call you in advance to schedule a delivery appointment window, and once you confirm the schedule, you must be at the delivery location to accept the merchandise.

The shipping company will call you in advance to schedule a delivery appointment window, and once you confirm the schedule, you must be at the delivery location to accept the merchandise.


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