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Promgirl Inc.
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Promgirl Inc.
Return Policy

4700 Wissahickon Avenue
Philadelphia PA 19144
US

Return Policy

We hope that you love every item you purchase through Promgirl.net, however if anything should fail to meet your expectations we will be happy to assist you in exchanging or returning the item.

Unlike many online boutiques which have a no return/no exchange policy, here at promgirl.net we accept returns or exchanges. If you wish to return or exchange your prom dress, please email us at returns@promgirl.net within 3 (THREE) business days of delivery so that we may provide you with a return authorization number. The email should contain the order number and your name as reference. In order to exchange or return the dress your package must be post-marked within the same 3 day period. If the package is post-marked after the 3 business day exchange period it will be refused by our shipping department! When exchanging or returning an item your return authorization number must be written on the outside of the package. Any packages received without a clearly visible return authorization number will be refused by our shipping department!

If you wish to EXCHANGE your dress for another size, color or even another style we will be happy to accommodate you but please be sure to include $15 check payable to Promgirl Inc. a copy of your order and an explanation for exchange. Make sure you speak with one of our operators to receive an exchange number. Dresses must be returned with all original tags, hangers and packing material. If you wish to RETURN your dress, please include a copy of your order to ensure your credit is processed promptly. Dresses must be returned with all original tags, hangers and packing material. Please note that all returns for credit are subject to a 10% re-stocking fee !

The following restrictions apply:  If you request to exchange a dress the second dress is NOT returnable or exchangeable.

 Dresses cannot be returned after the event date.  All refused packages will be charged a 20% restocking fee.  Customers are responsible for all shipping fees back to us. If your order was placed through searsmarketplace.com please note the following: These dresses are cut to international standard sizes which are 00/0, 1/2, 3/4, 5/6, 7/8, etc. A standard size chart is attached with every dress. Sears Market Place only lists the junior numbers in their sizing while many of our manufacturers list only even numbers on their tags. This means that if you ordered a size 7 of Sears (size 7-8 International) you should expect a dress with an 8 on the tag. Please try the dress on before contacting us about changing sizes. If you do wish to exchange or return an item please contact Promgirl.net directly NOT SEARS. You may contact Promgirl by calling 1-215-843-5402 or emailing sales@promgirl.net

Description

Promgirl.net is one of the largest and oldest internet retailer of prom dresses and gowns. Located in Philadelphia, with a warehouse containing over 25,000 dresses Promgirl.net can supply you fast the outfit to make your event "An Affair to Remember".

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