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Return Policy

727 E. Kingshill Place
Carson CA 90746

Return Policy


shoezoo is happy to accept your return as long as the item is returned within 30 days of receipt and meets the requirements below: A) The product is still in new, unworn condition as received. We recommend that you first try on the shoes indoors to ensure the fit and sizing meets your preference. IMPORTANT: The shoes and the shoebox must be in resalable condition for return to be accepted.
B) The return product (if applicable) should include all original accessories as received (i.e. original shoe box, shoes laces, key chains, color swatches, additional insoles, shoe bag, replaceable spikes & etc).
C) The original manufacturer's shoe box as received. Please do not send the return by using the shoe box as the outer shipping box or your return will not be accepted. HOW TO SEND BACK THE RETURN PACKAGE:
1. Pack the unworn shoes into the original shoebox and then pack the shoebox into a shipping carton. You can use the original brown box that was used to ship your order. 2. Please include the Return Receipt with the Return Reason Code marked inside the shoebox. 3. Secure the package box (not the shoebox) with box tape.
4. Please take the package to nearest shipping outlet (i.e. USPS, UPS, FedEx Office, etc.). The customer will endure the cost to ship it back to us. There will be no reimbursement applied for any shipping cost. shoezoo is not responsible for tracking of the arrival date or for the lost package. Please make sure that you have the correct information on the shipping label.

Please send in secured and insured package to: shoezoo Returns Dept
727 E. Kingshill Place Carson, CA 90746

Please allow at least 2-3 business days from receipt at our facility to process and refund the return. Funds back to your original payment may take additional 5-7 business days. Sears handles all refund transaction back to your original payment. Any previous shipping charges are non-refundable.

If your return shipment does not meet to the return policy listed here and your return is rejected, there will be discarded and no refund will be issued. If you are interested in exchange, please place a new order to ensure availability of size and style. Unfortunately, we currently do not offer exchanges.

Should you have further questions, please call us at 888-649-0006 (Mon  Fri 9 AM to 5 PM PST)


shoezoo is a footwear retailer that has been in business for over 27 years dedicated to offering brand name shoes at greatly discounted prices.
All of our products are 100% AUTHENTIC and original, guaranteed. Our primary focus is to provide great value along with a high level of customer satisfaction. Rely on us to ship orders promptly and deliver them on time so you can enjoy your shoes.
We stand behind our product and if you are not completely satisfied with your purchase please contact us we are here to help.

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