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Tidy Vacuums
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Tidy Vacuums
Return Policy

246 Airport Road
Winchester VA 22602

Return Policy

Here at Tidy Vacuum, your complete satisfaction with your order from us is not only our goal, it's also our company policy. We offer an extremely customer friendly return policy, which includes a 30 day full money back guarantee. If you're not fully satisfied with the performance, condition, or quality of the vacuum cleaner, steam cleaner, or air purifier which you purchase from us, you may return it to us within 30 days for a full money back refund.*

To make the return process as easy as possible for orders that have an order total (before taxes or shipping) of less then $50, there is no need to have an RMA number, please just make sure the order is received within 30 days of the PURCHASE DATE, and that the bags, filters, or belts are not opened, or used, and we'll issue you a refund. For orders with a total order value greater then $50, please contact us during normal business hours to obtain your RMA (Return Merchandise Authorization) number, with instructions on how to ship it back to us. PLEASE NOTE: Any return valued over $50 that is sent back without prior approval, or without a valid RMA number will be refused, and returned to the sender, or will be subject to a 35% restocking fee.

Unfortunately Due to the increasing fuel prices, and shipping charges we pay to USPS, FedEx and UPS, we can not refund shipping and handling on any order returned, and orders for vacuum cleaners, hand vacuums, stick vacuums, robotic vacuums, or other Finished Goods, we reserve the right to deduct the cost of shipping from the refund. If the order is returned to us with a reason of "Refused, Return To Sender, or No Such Address" we will simply deduct the shipping cost we paid, and notify you via email that the order was returned to us, so you may place a new order. If the address was modified by our staff, which resulted in having the package returned, we of course will never deduct shipping charges, and will contact you immediately to find out a valid address. Unfortunately due to hygienic reasons, we are unable to accept returns for vacuum cleaner bags, filters, and air purifier filters which have been opened. We do however realize that sometimes mistakes can happen, and the wrong part may be ordered. If you receive your order of vacuum bags, filters, or air purifier filters, and notice that you ordered the incorrect size, or filter, we will allow you to exchange the filter or bag with no fee within 30 days, as long as the bags or filters have not been opened or used. If the bags or filter have been used or opened we can not accept a return.

Your complete satisfaction with your order from us is not only our goal, it's also our company policy. Without you, our customers, we would not be in business, period. As our company's most important asset, we will do whatever it takes to ensure your order experience with Tidy Vacuum is one which you are fully satisfied with, even when that means loosing money on an order. We'd much rather loose money on a customer's order, then loose that customer forever. ((We do reserve the right to deduct up to a 35% restocking fee on vacuum cleaner returns which are returned damaged, missing components such as attachments, manuals, or is returned to us in any other packaging other then the original manufacturers packaging, including all packing materials such as the original box, bags, plastic coverings, etc. Commercial Vacuums, such as backpack vacuums, buffers, burnishers, MAY NOT be returned. We deal with each vacuum return on a case by case basis. Any vacuum returned without a pre-approved RMA number will be refused, and returned to the sender or will be subjected to a 35% restocking fee, in addition to the cost of the shipment being deducted from the refund.


Tidy Vacuum Supply Company is a small family run business that has over 10 years of experience in vacuum cleaner sales, service, and mostly repair service. Our number one priority is to ensure that every customer who orders from us is completely satisfied with our products, service, and our the entire order experience. What you can expect when ordering from Tidy Vacuum. Every customer who places an order with Tidy Vacuum can expect fast (and free) shipping on most every item, a working tracking number emailed to you within 2 business days of placing your order, and a full 30 day money back guarantee. In order to ensure every customer is completely satisfied with their order, we offer a risk free money back guarantee on all vacuum cleaners. Rest assured if you purchase a vacuum cleaner from Tidy Vacuum, and for any reason you're not 100% completely satisfied with performance or quality of the vacuum, you may return it to us within 30 days and we'll refund you fully in most cases. *See full return policy for complete details.

Where we strive to make sure every order is shipped correctly, every time, there are just a small number of orders which we make an oops. We can't promise that we'll get every order right, every time, but we will promise that if we do make a mistake in your order, we will always go above and beyond to try and save the trust you placed in our company when placing your order, and immediately rectify our mistake. We do whatever needs to be done to make sure that the customer ends up happy, and fully satisfied with the order, period. If you have any questions about your order, please don't hesitate to contact us, either by phone, or email, we're always more then happy to answer any questions you may have. Whether it's a question on how to assemble your vacuum, or where the on / off switch is located, please don't hesitate to contact us. We'll gladly walk you through any problem you may be experiencing.


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