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TOOLRAGE.com
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TOOLRAGE.com
Return Policy

P.O. Box 535
Dillsburg PA 17019
US

Return Policy

TOOLRAGE.com guarantees against manufacturers defects for 30 days from date of delivery. There are a few exceptions to this policy due to licensing of copyright materials such as videos, CDs, DVDs and Software including OTC and other software update cards - these items are non-refundable unless they are unused and still sealed in their original packaging. In addition, there are a few items such as electronic products (Launch Scanners and similar electronic scanners cannot be returned under any circumstances) which may not be returned. Non-stocking/specially ordered items are non-returnable/non-refundable. In some cases the manufacturer may dictate the return policy by either repairing or replacing particular products at the manufacturer's discretion. Please review the details of each product for further information including Manufacturer's Warranties.
Products that exceed the TOOLRAGE.com 30-day return policy, but have an extended Manufacturers Warranty, should be returned directly to the manufacturer according to their warranty information and instructions. Manufacturer Warranties may be found in the extended description of the product. Manufacturer warranty claims should be addressed directly with the manufacturer. Typically you will find information regarding the warranty and how to make a claim within the package of the product.

We do not handle any manufacturer warranties directly, so please keep your receipt and the warranty information received with the product in a safe place. Do not discard it until after your warranty period has expired. Products that exceed the TOOLRAGE.com 30 day return period but have an extended Manufacturers Warranty should be returned directly to the manufacturer according to their instructions.
Unwanted Merchandise.Requires approval from TOOLRAGE.com. Unwanted products must be returned in a new, unused condition and in it's original, undamaged packaging and may be subject to a 5% restocking fee. Products that are returned in a used condition may incur a 10% restocking fee, or may not be accepted at all depending on the condition as determined by TOOLRAGE.com. Email us for approval at sales@toolrage.com. Defective/Damaged upon receipt merchandise will be replaced with another like product upon return and receipt by TOOLRAGE.com of the defective item if it is received within 30 days of your original delivery date. After obtaining a Return Merchandise Authorization (RMA) number, it is the customer's responsibility to ship the defective merchandise back to the warehouse at the customer's expense. After 30 days you must contact the product's manufacturer to seek a return of defective merchandise. In some cases the manufacturer prefers to handle a defective item directly, even during the first 30 days. In this case we will provide you with instructions on how to proceed.

Some items are marked as "Special Order" items on our website. We do not stock these items and they must be special-ordered direct from the manufacturer. Therefore, special order items are non-returnable and non-refundable.

All orders that are canceled after shipment, are undeliverable, or are returned to TOOLRAGE.com for any reason will be charged any shipping costs incurred by TOOLRAGE as well as a 5% restocking fee. Shipping costs are non-refundable in this case. ********* IMPORTANT!!! *********
You must acquire a Return Merchandise Authorization (RMA) number prior to returning any item. RMAs and return shipping addresses are available upon request by sending an email to sales@toolrage.com are only good for a specific product and specific order. ***********************************

Once you have received an RMA#, you may send the product back to us at your expense. We will not accept a collect or C.O.D. return. It is the customer's responsiblity to ship the returned merchandise with a tracking number so that delivery to our warehouse can be confirmed. We will ship you a replacement at our expense (applicable within the continental USA only). If the return is for a refund, the shipping and handling will not be refunded and only the cost of the item minus a 5% restocking fee will be refunded. All Sales are Final on Export Orders. TOOLRAGE.com reserves the right to refuse any return that does not have an RMA # on the box, in any case there will be an additional $5.00 charge if there is no RMA#. Any returns that do not fall within our return policy are non-refundable and you will not receive credit. Your RMA# must be displayed on the package you ship back to us.

If you do not have your invoice number, or are having other difficulties, please contact customer service by sending an e-mail to sales@toolrage.com. Please be sure to provide all pertinent information, (customer #, invoice number, name, address, phone number, reason for return and if you would like an exchange or refund).

Description

TOOLRAGE.com has access to over 50,000 automotive tools and equipment in over a dozen warehouses located all over the country. Each day we feature over 20,000 automotive tools and equipment on our web site at the lowest sale prices we can possibly offer. We offer brand names, low prices, fast shipping, and excellent customer service. TOOLRAGE.com is the #1 favorite online tool retailer for thousands of people.

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