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ivgStores
Return Policy

1806 N. Flamingo Rd Ste 415
Pembroke Pines FL 33028
US

Return Policy

Return Policy

If you are unsatisfied with something you bought from us, you may send it back within 30 days of receipt, and we shall be happy to credit, exchange, or refund the purchase price of that item, less any shipping or handling costs, except for products that were assembled, modified, or made to order. When shipping is included in the product price, such as those marked "Free Shipping", actual shipping costs will be deducted from your refund. Please contact us if you need more information about shipping or determining if this product is made to order. You can cancel your order prior to production, if being made to order, or if a stocked item, before it has shipped. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy.


Returning a Purchase  Please contact us and include your original order number, what product(s) you are returning, and your name. We will give you an "RA Number," a return address, and other relevant information. Returns that have not been first authorized cannot be accepted.
 Wrap the package carefully. All returned products must be in their original condition and packaging.  Return the product using your preferred shipping method directly to the distribution center address we provide. Returns sent to our administrative offices cannot be accepted.
 It is important that we know when your return is expected. Please save your return tracking number, and email it to us. We need this in case there are any issues during transit.  Please do not request a chargeback of your purchase from your credit card company while waiting for us to completely process your request. Refund processing involves several steps, some that we cannot control, so please be patient while awaiting the credit for the original purchase to appear via the payment method that you used.
 Please Note: Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges.  All returned products must be in their original condition and packaging. Unfortunately, if products have been assembled or modified, we cannot take them as returns.

If you have any questions about whether a product can be returned, please contact us before ordering. Damage & Missing Parts Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rates are too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.


Suspected or Actual Damage If Shipped by Truck Freight or White Glove  Write "Package Damaged" when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us if you refuse delivery, so we can anticipate that return.  If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. Again, if there is a problem, write it down before the delivery crew leaves.
 If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we can have the carrier pick up the item and we will send a replacement once we have it back. Again, all returned products should be in the original packaging. If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.

In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.

Description

ivgStores: A Family Business

At our beginning in 2003, ivgStores was a single site with just 3 of us selling a few hundred products from a dozen suppliers. Since then, we have become one of the leading and fastest growing Internet Retailers with 222 online stores, tens of thousands of products and hundreds of manufacturing and brand name partners. Our growth has been fueled by 4 simple principles: good products, good service, good value, and the strength of a family that stands behind its sites and promises.

It all started back in 2003 in Florida, when IVG's founder, looking for bar stools for his home, could not find much selection in local stores or online. So he started a bar stools ecommerce site. Soon, with help from his brother, he added chairs, tables and other restaurant furniture. Within a few years, ivgStores became a "family business", when he was joined by his sons, who brought technical, managerial, business development and merchandising expertise.

Now ivgStores delivers a unique combination of high technology and a "family business" personal touch, US-based experts on the products we offer, and providing customer service. Behind them stand some of the world's best manufacturers, ready to ship their high quality furniture, decor, sporting goods, appliances, outdoor and children's products direct from their factories and warehouses to your home or business.

Why Buy from ivgStores? We have pursued a single minded goal of assembling the best value, highest quality and broadest selection of online products for home, work, and play for 8 years. We carefully selected manufacturing partners, and they deliver performance, style, elegance, craftsmanship, uncompromising quality and reliability. Combine that with our family run business where we focus on the customer and on service and you get one thing consistently: Excellence. Can't see exactly what you need? Have questions about a product or need more information before placing an order? Email our knowledgeable customer service team for more help. We offer great value for the money, excellent quality, fast efficient service and competitive shipping rates.

ivgStores: Quality, Value, Service, Family.

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