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Return Policy

3585 NE 207 St
Miami FL 33180

Return Policy

We guarantee your satisfaction, or your money back.

Our goal is that you're completely satisfied with your purchase. If for any reason, you are not satisfied, simply request a RMA number (Return Merchandise Authorization) by contacting us within 7 days of purchase. Shipping cost will be refunded only if the product was damaged during delivery or if the wrong item was shipped.

RESTOCKING/CANCELLATION FEE POLICY A 15% restocking fee is charged for:

* Jewelry * Clothing Apparel

Clothing items must be returned within 7 days of purchase. An RMA (RETURN MERCHANDISE AUTHORIZATION) NUMBER MUST BE REQUESTED prior to returning any items. No returns will be accepted without an RMA number nor are we responsible for receiving or returning any packages shipped to us without an RMA number. Due to health and sanitary reasons, ALL swimsuits (including cover-ups), lingerie and shapewear items (including bustiers and corsets), breast pumps, and breast pump accessories, are not returnable under any conditions (Final Sale). Please note that we are not responsible for any such merchandise that is returned to us nor are we responsible for returning these packages. If received, this merchandise will be discarded due health and sanitary risks.

As disclosed at the time of purchase, some items are non-returnable and non-refundable. and both partner with Virtual Store as we sell items on this website.Therefore, our items cannot be returned or exchanged at your local Sears or Kmart store. You must adhere to our specific return policy, is provided in this page. Please note that all international sales of products sold or fulfilled by Virtual Store are final.

Because our automated system processes your order almost immediately after you click the "Process Order" button in Checkout, it not possible to cancel your order before it fulfilled. However, when you receive the shipment, you may return it for a refund, as applicable. If you make an order that you wish to cancel, you may mail the order back after you have received it to the address provided above.

Orders with a status of "Processing" cannot be canceled (Check Your Order Status). When the status changes from Processing to Shipped, it means that your order has left Sears distribution facility and is on its way to the carrier regional distribution center. Tracking numbers and other information may not be available until your shipment arrives at the carrier regional center.


Thank You for your interest in Virtual Store. We are located in the Sunshine State of Florida. We enjoy traveling the most remote parts of the world to bring you beautiful items and work our best to make sure you will enjoy our products.

We Stand Behind all of our products. If for any reason you are not completely satisfied, please let us know and we will make sure to resolve any issues and will Help you with any questions you might have. We Care and Love what we do and sincerely appreciate your business.


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