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4799 Division St
Wayland MI 49348
We accept returns up to 30 days after you receive your order. In order for us to be able to accept your return, your items must be in good condition, and be in the original packaging. Please note that shipping charges are not refundable and a restock fee may apply to special orders.
When you receive your shipment, please inspect the packaging carefully. Note any damage to the package with the driver at the time of delivery. Restocking fees may apply. Please provide up to 7-10 days for returns to be inspected once we receive it.
Customer is responsible for return freight. Of course, customer satisfaction is always our goal - so don't hesitate to call us. Damaged/Non-Working Items
If you receive an item and it is damaged, not working or missing parts you may: Bring the item to your local Service Center.
This option will usually be the quickest way to solve your issues. Service Centers can usually provide parts and/or service on the spot and get your tool working in no time. For a list of the nearest Service Centers, please visit the web site of your tool's manufacturer. Return the item to us.
Within 30 days of the purchase date, we will gladly process an exchange of damaged/non-working merchandise.
At FastoolNow.com we have over 30 years of experience in the construction tool industry. We are family owned and operated in Michigan. We not only sell products online and through eBay, but you can also visit our showroom in Wayland, MI. We are a proud member of STAFDA, The Specialty Tools & Fasteners Distributors Association.
In August 2010, we built an addition which doubled the size of our warehouse. The addition allows us to continuously add products to our line-up that better meet your needs as a customer. Our sales staff is trained in all of the products we sell. Please contact us if you have questions about a product application, order status, or a technical issue. We would love to help you! You can reach us Monday-Friday 8:00AM to 11:59PM EST - Saturday and Sunday from 9:00AM to 5:00PM EST at 888-654-8898 or email us at firstname.lastname@example.org. We have experience shipping all over the world and are certified to ship hazardous materials with UPS. This is a benefit to you because we are able to ship epoxies, spray foams, and other ORM-D materials via air shipment to meet your critical job deadlines.
We take pride in our excellent and personal customer service.
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