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59 Windkist Farm Rd
North Andover MA 01845
PLEASE NOTE: Products must be returned unused in their original packaging in saleable condition within 30 days of your original receipt. If not received within 30 days of shipment receipt, no credit will be issued. Partially assembled racks or racks/bags that have been used to transport gear may not be returned. Outdoor gear (bikes, camping gear, etc.) that have been used are also not returnable.
Please email firstname.lastname@example.org and include your original order number, what product(s) you are returning, and your name. Please do not call our 800 number for return information - we must handle returns in writing via email. We will give you an RMA number and a return address. Please do not return an item without an RMA number. Doing so may result in additional charges or no refund if the returned item cannot be properly located.
Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Return the product using your preferred shipping method to the address you are provided. This may be our main office or a distribution center.
Save your return tracking number and email it to us, so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit. Return Credit Calculation
Shipping charges are not refundable. For merchandise with free or included shipping, the amount refunded will be the purchase price minus actual shipping charges. Credit will be made after merchandise is received by Racks for All and found to be in new and unopened condition. Please Note: unless the return or exchange is due to an error on our part, we must charge a 15% restocking fee. We will issue a credit to the credit card used for the original purchase.
Important: Returns made without an RMA number issued by Racks for All or made to the wrong location may result in a reduced credit or no credit at all, depending on the circumstances. Please do not return an item without prior written authorization and an RMA number.
Racks for All was created to serve the needs of outdoor enthusiasts who travel extensively with their gear. We aim to provide a better shopping experience and the most competitive prices on a wide variety of outdoor gear, vehicle racks and related products. Our goal is to differentiate ourselves by providing excellent customer service, so that you can select the right product at the right price, and enjoy doing so!
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