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      Tool Box Supply
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      Tool Box Supply
      Return Policy

      45 INDUSTRIAL PARK RD STE 1
      ALBANY NY 12206
      US

      Return Policy

      Wrong Item Received/Defective/Damage Merchandise Policy
      Please examine the outer box and all contents immediately upon receipt for any signs of Wrong Item(s) Shipped/Defective/Damage. All claims must be initiated within 5 business days of delivery with the carrier. Please e-mail us at sales@toolboxsupply.com so that we can initiate the process. Defective/damaged merchandise can ONLY be replaced. If merchandise arrives that is incorrect, defective, or damage we will gladly replace it at NO charge to you (including return shipping charges) by issuing you a Pre-Paid Shipping Label. This Pre-Paid Shipping Label should be used for replacement of the same item that was incorrectly sent, defective, or damaged not for a refund or replacement for a different item. If it turns out that we shipped you the wrong product and we can not ship you the correct merchandise, we will gladly pickup the wrong merchandise and offer full refund for the order, but you MUST return the incorrect merchandise back to us in a re-sellable and undamaged condition, otherwise we will not refund you.

      If you want a refund for a received item regardless if it was recieved incorrectly, damaged, or defective you will have to follow our return policy stated below. --------------------------------------------------------------------------------
      Return Policy for Refund of received merchandise regardless if it is defective, damaged or sent incorrectly. Notify us by e-mail of your desire to return for REFUND your purchase at sales@toolboxsupply.com. We will issue you a return authorization number (RMA) and our return address. Please do not return the item to the original address that it was shipped from. You can return items in only new condition within 30 days. No refunds or exchanges on items that packaging has been opened and cannot be resold as new. We will issue refunds for the product only.

      Usually there is no Refunds or exchanges for items in the categories below. Please contact us first if you have any questions. OUTDOOR EQUIPMENT AND POWER TOOLS
      OUTDOOR LIVING AND FURNITURE HEATERS AND COOLING SUPPLIES
      SPECIAL ORDERS BAR-B-QUES GRILLS
      GAS-POWERED ITEMS OVERSIZE ITEMS
      ITEMS INCLUDING AND OVER 50 LBS. ITEMS THAT REQUIRE SPECIAL DELIVERY

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