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Return Policy

15215 SE 272nd Street
Kent WA 98042

Return Policy

Most merchandise is accepted for refund or exchange if returned within 30 days in saleable condition.

ALL RETURNS MUST BE AUTHORIZED: To obtain prompt authorization fill out this RETURN AUTHORIZATION REQUEST FORM or call us a 1-800-325-6262

Returns sent collect or without a visible Return Authorization Number (RGA #) will usually be refused. If a non-authorized return is accepted, a $15.00 processing fee will be deducted from the amount refunded. Returns are acceptable for any reason or no reason but items returned must be in saleable condition. Return item(s) in original packaging. Pack very carefully to avoid damage during shipping. ( UPS and the U.S. Post Office require 2" of packaging between the surrounding box and the merchandise box. )

In most cases we will send to you by email, a UPS return shipping label. You can take the package to a Staples, Office Max, Office Depot, UPS Store, or any other UPS-authorized drop point. Insurance is included. We will deduct our discounted net cost of return shipping from the amount that we refund to you. If you choose not to use our return shipping label, please call us at 1-800-325-6262 to obtain an alternate RGA number.

If your item was shipped by truck: you are responsible to arrange return shipping with a common carrier (trucking company) such as YRC, Con-Way, Old Dominion, ABF, etc. Returns from Canada You are responsible to set up arrange return shipping.

RESTOCKING FEES: A restocking fee is charged for some returned merchandise, as follows: Mirrors with magnifications of 7x or greater - $10. Bronze mirrors - $10. TonJon, Nova or Alto mirrors that have the slightest imperfection upon inspection; at our sole discretion. All Samuel Heath products - 10%. FREE SHIPPING: In the event of a return of merchandise shipped free to you, we reserve the right to deduct the actual original shipping cost from the amount refunded to you. Free shipping applies only to merchandise shipped within the 48 contiguous United States.

No returns for the following: All custom-made items, including but not limited to: address plaques, many custom mailboxes, most John Boos products, customized barbecue grills, closeout items, and custom-made mirrors. Once production has begun for your custom made product it becomes non-refundable. ( Production for address plaques is deemed to have begun at 4 PM daily, Central Time. )
Hardwired mirrors that have had the wires connected to electrical wiring. Replacement parts.
Any item requiring assembly that has been assembled or partially assembled. Closeout or other merchandise where "no returns" is indicated on the ordering page. - There are very few of those.

Exceptions will be made for merchandise found defective upon return or damaged during shipping.

Description specializes in better to best quality home furnishing accessories. Included are the world's largest selection of high-end makeup mirrors, and home address plaques. In addition you can find all types of indoor and outdoor merchandise to satisfy your every want. Most of the beautiful things we sell are luxury home accessory items - that you want. We pride ourselves on superb customer service. Your email inquiries are replied to promptly and of course our staff is standing by at the phone to service your every need. Call us at 1-800-325-6262 - press 1 for Customer Service.


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