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The Printer Depo
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The Printer Depo
Return Policy

10990 Petal St
Dallas TX 75238

Return Policy

Our main goal is to satisfy our customers. Our return policy tries to be as accommodating as possible during this process. We do strive for a 100% quality standard. If you feel that your item is defective, you should contact us within 30 days of you purchase for a possible exchange or refund. We do not refund shipping charges.

The Return Merchandise Process Our Tech Support stands ready to assist and make these transactions as easy as possible. Contact our Tech Support Service within 30 days of your purchase.

Tech Support- 972-494-3300 ext 113 Prior to ANY return, these three steps will ensure a smooth process. These essential steps pertain to ANY and ALL returns.

1. You MUST have the following information available: a. The buyers name

b. The invoice number c. Model number/ product serial number

d. Reason for the return 2. Based on your claim Tech Support will guide you through the next phase of the RMA Process

Preparing your Return for Shipment 1.Write you RMA number on your shipping label and affix to shipping carton. In the case of multiple cartons, Please Note 1/3, 2/3, 3/3. If the shipping carton is the original manufacturer packaging, DO NOT write the shipping address or RMA numbers directly on packaging as the product must be in resalable condition, with no defacing, to receive credit.

2.Any shipment arriving without an RMA number on the shipping label will be refused. Defective Returns-

Toners, fusers, and all other consumables will be tested upon receipt at The Printer Depot. See Defective Returns Exceptions below for products that may not be returned as Defective. All qualifying Defective returns must be shipped within 30 days of the original invoice date. Defective Returns Exceptions

The following are exceptions to our defective return policy: 1.Clearance

2.Tested Working 3.Sold As Is

4.Consumables- toners, fusers, rollers, and drums. All products are subject to a restocking charge depending on the issues at hand which will be determined by The Printer Depot.

Process On Damages Please note that the Consignee is fully responsible for the condition of the good signed for at the time of delivery.

*Do not accept damaged goods. *All damages must be noted at time of receipt.

* Review condition of box or pallet of goods before accepting *Issues must be reported to the truck deliverer.

Please note all damages on the B.O.L. Damages also must be reported to The Printer Depot within two business days of receiving your purchase(s). Failure to report any/ all damages within that 48 hour period can result in the denial of your return claim and/or your prepaid shipping labels. Please be sure to specify any/ all damage of your product. Restocking Fees-

·Products not packaged to FedEx/ UPS standards ·Product pilfered

·Security stickers violated All denied returns will be returned to customer at customers shipping expense.

Description is the nations largest printer dealer with over 20,000 printers in stock. We can meet all of your imaging needs whether you have a home business or you represent a fortune 500 corporation. With new OEM and refurbished HP, Lexmark and Canon devices and over 100,000 printer parts in stock to meet all your maintenance needs. We have a great variety of products ranging from color and monochrome laser jet printers, to digital senders, scanners, multi function devices, and wide format plotters. Our customers benefit from our excelling quality, great value and outstanding service. It is our pleasure to serve you.

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