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5190 Neil Road, ste 430
Reno NV 89502
At KoverRoosŪ, we stand behind all of our products. Under our Warranty Policy, we accept returns for products with material or workmanship flaws. In the event that you have a KoverRoosŪ product with a material or workmanship flaw, for fastest service, please visit www.koverroos.com/returns to obtain a Return Authorization Number (RA#).
Exchanges & Returns
Exchanges & Returns on regular stock items due to size, fit, or style selection problems may be made within 30 days of purchase. No exchanges or refunds will be made for custom covers. Regular stock items will not be accepted for refund or exchange after 30 days. All returns will be inspected prior to processing of refunds or exchanges. Product returned for credit must be in its original packaging, and cannot be used, altered or damaged. No exchanges or refunds will be made for custom covers or discontinued items. Shipping costs are not refunded as part of the return policy.
Warranty Products are warranted to be free of defects from workmanship and materials for a period of:
Cover Fabric Terms Tyvek and KoverRoos III: 7 year limited warranty
SupraRoos and Weathermax: 10 year limited warranty *Limited Warranty: Repair the cover at no additional cost or replace the cover at 25% off list price based on schedule.
Warranty is calculated from the date of original purchase. The warranty protects your furniture cover against damage when used under normal conditions and does not cover damage from acts of god, vandalism, neglect, misuse, or improper use such as wind whippage. Damage caused by heavy storms and high winds will not be covered under warranty. Warranty is void if the cover has been modified in any way. This warranty is in lieu of all warranties expressed or implied, and under no circumstances shall we be liable for any damages in excess of the covers' original purchase price. Inspections and Warranty Claim: Upon product receipt and inspection, if the product is determined by KoverRoosŪ in its sole discretion to have a material or workmanship flaw, a replacement cover will be mailed to the return address on the package. From time-to-time products are discontinued so an exact replacement may not be available. If this is the case a substitute may be offered. If a replacement is issued, the warranted product will not be returned and it will be recycled.
RETURN PROCEDURE: Fill out the return authorization request form at koverroos.com/returns. (Each item returned must have a KoverRoosŪ RA #).
KoverRoosŪ is not responsible for misdirected or lost packages or any actions that result of not following the guidelines provided. Please be advised that you must include a return address on any package sent to our warehouse. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed and KoverRoosŪ will not replace the contents of the package. Thank you for your cooperation. Please note:
Shipment of the damaged cover is not covered under the warranty policy, and shipping costs are not refunded under the return policy. Replacements will be sent out after receiving the returned cover, unless full payment is made on the replacement before the cover is received.
Allow 5 business days for returned cover to be inspected, and 14 business days for issuance of credits or replacement orders. RA will be valid for 60 days from date of issuance.
KoverRoosŪ patio furniture covers provide the ultimate in protection for your outdoor furniture and grills. All our patio furniture covers are breathable, weatherproof, durable and easy to use. They are specifically designed to protect your outdoor furniture from the elements, as well as prevent mold and mildew from building up on the furniture.