Merchant Snapshot

RMV Stores has not yet been rated. If you have purchased from this seller and would like to rate them, go to your Order History page and click to rate the seller.

Return Policy

RETURNS POLICY

CONTACT US FIRST! Unless otherwise noted in the product description, customers may return any product within 20 days of the date of purchase if it has not been assembled and after receipt of a Return Goods Authorization Number (RGA#) issued by us. Customers must request an RGA# for any product they wish to return and we will issue an RGA# to the customer provided the RGA# request is within 20 days of the date of purchase by the end-user customer. Items returned without first obtaining an RGA number may be subject to an additional fee depending on item condition. Returns must be packaged properly for shipping and must arrive at the facility in the original product packaging with all parts included, not damaged in any way. Items that have been assembled, modified or damaged by customer are not eligible for return. ALL returns are subject to a restocking fee up to 35% (depending on manufacturer policies). All shipping expenses, including purchases and returns, will be customer's responsibility unless otherwise stated.

IMPORTANT! Note that if we repeatedly attempt to deliver your order in good faith, but cannot because you were not present to accept it, you WILL BE LIABLE for a restocking fee (per the manufacturer policy) and all shipping expenses. WARRANTY RETURNS
All warranty returns must be approved and handled directly with that specific manufacturer and at their sole discretion. We can act as the liaison between you and the manufacturer and offer assistance with obtaining an RGA#, phone number and address but any determinations will come directly from that manufacturer and not from us. Warranty shipping expenses for any items shipped beyond the lower 48 continental United States are the sole responsibility of the customer.

DAMAGED PRODUCTS Upon receipt of any product, customers must inspect the packaging for any signs of shipping damage. In the event of damage to the packaging, customers must immediately inspect the product for damage and have the delivery person sign on the delivery receipt that the item was damaged in shipping, or should refuse the shipment due to damage. Customers who sign the delivery receipt without noting that the shipment was damaged may not be eligible for any credit from the shipping company. Customers who note damage on the delivery receipt and still accept the product can file a claim with the shipping company for credit at the shipping company's discretion. If products are shipped directly from us, then we will assist in the claims process but can not guarantee that credit will be issued.

If a product is found to be defective or missing parts, please contact us immediately. We will replace the item or ship out missing parts at no charge to the customer. Credit will not be given and up to a 35% restocking fee will apply if the customer is not willing to accept a replacement or missing parts. All shipping expenses for replacement items and parts shipped beyond the continental United States including International, Alaska and Hawaii shipments are the sole responsibility of the customer.

Description