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Return Policy

16141 Nordhoff Street
North Hills CA 91343

Return Policy

PartsAway Return Policy

If you are not satisfied with your purchase you may return it in the original packaging within 30 days of placing your order . All refunds are subject to evaluation and restocking fee. No refunds or warranty claims will be issued for items without original factory packaging, missing components, used, installed, mishandled or tampered with in any way.

Exceptions will be made only if the mistake occurred on our end. We will also pay the shipping cost if the part was shipped in error on our end. Electrical Items

Electrical Parts with opened factory package including, but not limited to (Controls, Timers, and Switches), and Gas parts cannot be returned and do not qualify for refund. Exceptions will be made only if the mistake occurred on our end. We do not resell installed electrical parts and previously used parts are disposable for us. Defective Item

All defective items must be reported within 14 days of purchase date and sent back under the buyers expense for direct exchange only. PartsAway will not ship two parts for single payment. However customer can expedite exchange process by purchasing same item and request return label to ship defective item back for 100% refund.

Important All defective item claims are subject to evaluation. Item will be examined by a specialist to determine and conclude its originality and usage. Factory numbers will be matched and compared. Items damaged due to improper installation will not be refunded.

Restocking and item value recovery fee. All refund are subject to evaluation and a minimum 20% restocking/recovery fee plus shipping and handling expenses.
Restocking and recovery fee consist of packaging (label, box, padded envelope, packing slip), labor involved in processing refund, item resale value loss, and other costs associated with preparing your order for shipment and restocking. Return Address: 16141 Nordhoff Street, North Hills, CA 91343


PartsAway. provides the worldwide consumer market with parts needed to fix their home appliances. With over 20 years experience in appliance repair and parts distribution we will help you diagnose and repair your appliance.

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