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ProMax Supply
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ProMax Supply
Return Policy

99 Washington St
Melrose MA 02176

Return Policy

ProMax Supply strives to provide each of our customers with a first rate shopping experience. We understand that there are going to be times when there will be a need to return an item and we want to make the process as easy as possible.

We encourage all of our customers to thoroughly inspect your order upon receipt prior to using. We ask this so that we may ensure that it is both the correct item and it has arrived in satisfactory condition. We have outlined below our standard return policy, but if you have any questions or concerns about these policies, please contact our customer service department by either email or by phone. Email:

Standard Return Policy Our return policy is 30 days from date of shipment. This is firm and no exceptions can be made. Any requests for return after 30 days will not be approved or credited.

You may return product provided it is new, unused, unopened and in its original packaging. You will note that a re-stocking fee may apply. Items not returned in this condition may be subject to an additional restocking fee. All returns must have an approved ProMax RMA (Return Merchandise Authorization) number prior to arrival at our warehouse. Any order that arrives without an approved RMA # will be refused and sent back to the customer.

A copy of the original packing slip or order confirmation must accompany all returns. Credits and Replacements will be processed within 2-7 days from the time the return is received at our facility. This allows our staff time to both inspect the product returned and to replace or credit appropriately. An email notification will be sent confirming refund or replacement shipment.

Damaged /Incorrect/Defective Items Any item that is damaged in transit must be reported to ProMax within 2 days of receipt of the order to ensure we can process the appropriate freight claim. Damaged or defective items can be returned for replacement only.

Non- Defective Returns Return shipping costs for Non-Defective Returns are the responsibility of the buyer. You will note that a valid RMA number must accompany the shipment. ProMax reserves the right to apply a 20% restocking fee on all orders being returned for any other reason other than defective or damaged merchandise. Original shipping charges will not be credited if an item is refused for any other reason other than being damaged upon arrival, a 20% restocking fee will be applied and shipping charges will not be refunded.

Return Shipping Instructions The item must be in original or secure packaging to ensure safe arrival at our facility ProMax is not responsible for any products lost/damaged during return transit. Please follow all return instructions outlined by our customer service department in your RMA email.

Please be sure to note the RMA # clearly on the outside of the package. Additional Notes

After 30 days, all warranties are the responsibility of the original manufacturer. ProMax Supply makes no additional warranty implied or assumed, other than those of the original manufacturer unless otherwise noted. Still Have Questions?

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