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309 N. HARBOR BLVD
SANTA ANA CA 92703
Every unit is 100% inspected and put through a three-point test ( drop, operation, and appearance) at our facility in California, USA. In order to do so, we must open and reseal each box. We do not sell any refurbished or returned items to our customers.
RETURNS: Damaged Return
1) You must report damage directly to RangeHoodDirectBuy within 3 calendar days . 2) Send a photo/video showing the damage or defect. We need this before we can approve your damage claim.
3) Once your claim is approved, we will arrange for a damage pickup. 4) A new replacement hood will be sent to you after the damaged hood has been received and re-inspected.
Undamaged Return within 14 days 1) Contact RangeHoodDirectBuy Customer Support within 14 days with your intent and reason for return.
2) You will pay a 25% restocking and a returned shipping fee. 3) We will arrange for a return shipping pickup.
4) You will be responsible for all shipping costs. 5) Once we receive your returned order, a credit will be issued to the same account purchase was made
6) You will be responsible for all shipping costs. Returned orders WILL NOT be accepted if:
- Hood has been installed. - Hood has been custom cut or otherwise altered.
- Damage is reported after 3 days. - Original packaging or parts are missing.
THE RETURNED UNIT MUST BE IN THE SAME ORIGINAL CONDITION AS FIRST SHIPPED. EXCHANGES:
1) You must request an exchange directly to RangeHoodDirectBuy within 07 days. 2) Notify us of your reason for the exchange. Provide a photo if your hood is damaged or defective.
3) We will arrange for returned shipping of your hood. 4) Once we receive your original hood, we will send the replacement hood to you.
5) You will be responsible for all shipping costs. CREDIT AND REFUND:
The returned item will be re-inspected and evaluated. You will be responsible for any repairing costs (if any). The credit refund is calculated by item price - original shipping cost - 25% re-stocking fee - repairing cost (if any).
Please Note: - We will only allow one undamaged exchange per purchase. - Your replacement hood must be of equal or lesser value. - If the value of your replacement hood is higher, you will be responsible for paying the difference in price.
About XtremeAir USA: http://youtu.be/AaJipcF1vr4
XtremeAIRŽ is a trademark brand. It has been recognized as one of the leaders of quiet & powerful kitchen ventilation systems. We have maintained its specialization and focused on becoming the definitive kitchen ventilation brand in the appliance industry. Having earned a reputation for being well constructed and high-powered, XtremeAIRŽ set its sight on redefining the industry by focusing on quality, style, and design. XtremeAIRŽ specializes in innovative design, latest technology components to develop our state of the art range hoods. Our main R & D (research & development) department is located in California and every member of our team in our company has worked very hard and intelligent to achieve these goals.
Our commitment is to deliver to consumers the highest quality & stylish products. Our standard is the competitions high-end product. XtremeAIRŽ products are built with top materials such as super thick 1.0 mm /19 gauge rust-proof Non-magnetic commercial stainless steel, seamless body construction, stainless steel oil tunnel / oil container, squirrel cage blower, sealed motor, sealed LCD control panel, LED energy light system, 900-1200 CFM; more than powerful enough for heavy duty, professional style cooking equipment. To ensure our products are free from defects in workmanship and materials, our products are re-inspected, tested, and carefully packed at our head quarter-facility in California USA.
XtremeAIRŽ range hood are not only powerful, super quiet, durable, and more reliable than any other range hoods on the market. XtremeAIRŽ is one of few brands that offer 10 (ten) years limited warranty which is why XtremeAIRŽ range hood become a must for every kitchen around the world. We are sure you will enjoy our range hoods !!!