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Return Policy

4086 Del Rey Avenue
Marina Del Rey CA 90292

Return Policy

When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price. Any gift item shipped to you from may be returned for a merchandise credit that can be used on a future order. Refund checks are not available for gift returns. Shipping is non-refundable. Returns older than 60 days will be issued merchandise credit. brbr

How do I return a package? For your convenience, the Return Form includes a Return Label that you may use when shipping the package back to us. Simply attach the label to the outside of your package and send the package via DHL or insured parcel post. Please first remove the old label from the packaging or make sure that the returns label covers the old one.

If you no longer have your Return Form and cannot print a new one, please Contact Us via email ( or call us toll free at 1(800)663-8810. For callers outside the US and Canada, please call 1(310) 450-3270. Our Customer Service hours are Monday-Friday 7 a.m. - 5 p.m. PT, Saturday 8:30 a.m. - 4:30 p.m. PT. Return your package to:
Returns Processing REF: TC4-Co
1200 Worldwide Boulevard Hebron, Kentucky 41048

What do I do if my order is incomplete, incorrect or damaged? If you order is incomplete, incorrect, or damaged, please Contact Us via email or call us toll free at b1(800)663-8810
For callers outside the US and Canada, please call b1(310)450-3270. Our Customer Service hours are Monday-Friday 7 a.m. - 5 p.m. PT, Saturday 8:30 a.m. - 4:30 p.m. PT.

How do I exchange an item? Our return center is currently unable to process exchanges. If you have found another item that you would prefer over one you have already received, please return the item you received according to the instructions above and place a new order for the desired item. If the return is less than 60 days old and you wish to receive a merchandise credit to use on the new order instead of a refund, please select action code C on the return form and provide an email address to receive the merchandise credit. Returns older than 60 days will automatically be issued a merchandise credit (electronic gift certificate).

Description is transforming online shopping in the food and cooking space by going to customers and building innovative, entertaining shopping experiences with trusted brands. currently operates several uniquely branded websites including: Food Network Store, Rachael Ray Store, Paula Deen Store, Calphalon Store, Betty Crocker Store, Pillsbury Store, Marley Coffee, and Good Bite Store.

We offer our customers access to over 60,000 cookware and kitchenware products as well as recipes, menus, collections and a growing library of member-submitted cooking content. The Company is committed to providing its customers with an exceptional experience and it is the recipient of numerous awards for customer satisfaction.brBr was founded in 1998 by a team that worked together at the Walt Disney Corporation and shared a passion for creating a great company! How did we pick Cooking? The credit goes to one of our initial investors, Idealab! They teamed us up with a cookbook publisher and we had the perfect blend of cooking and retail knowledge to launch the best cooking web site.


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