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SHOPfreely.com
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SHOPfreely.com
Return Policy

75 Peterborough St.
Unit 212
Boston MA 02215
US

Return Policy

Hassle-Free Returns at ShopFreely! At ShopFreely, we stand by our products and our customers. We know how important a hassle-free return policy is when shopping online, especially when buying furniture & decor with style for your home or personal space. Feel confident shopping with ShopFreely knowing that you can return the product(s) you purchased for any reason at all, as long as it is within 30 days of the product(s) delivery to you. Almost all products on ShopFreely are returnable. The few exceptions include unsealed mattresses, assembled or modified products, and clearance merchandise. Any product that is non-returnable will note that on its ShopFreely page. All returns must be unused and shipped back in the original packaging to the warehouse address from which the order was shipped. To initiate a return, send an email to us at Returns@Shopfreely.com so that we can provide you with a Return Authorization Number which is to be noted on the outside of the package. The Return Authorization Number allows our warehouse to identify your return when it arrives and helps us credit you properly. Returns sent back without the Return Authorization Number noted on them could be missed or not received. Upon inspection of the return, you will receive a full refund of product cost minus our outbound shipping costs via the payment method that was originally used (i.e. Credit Card, PayPal, Google Checkout, etc.). Shipping Damage or Error At ShopFreely, we strive to ship orders quickly and with precision so that our customers receive the correct product(s) in the expected amount of time. We work diligently to make sure that our catalog contains quality products that do not damage easily during transit and we work closely with our warehouses to make sure that products are packed & packaged properly. Damages and shipping errors are rare but when they do occur, proper procedure in identifying the damage to the shipping carrier is very important. If you notice any damage at the time of delivery (even something minor), please notate Damaged next to your signature when accepting the package. Many times, outer packaging appears damaged but the inner packaging is intact. If there are any problems with your order at the time of delivery, please contact our customer service department at Service@Shopfreely.com within 24 hours so that we can ensure that replacement parts are sent out at no charge to you. If we cannot replace the missing or damaged parts, we will have the shipping carrier pick up your product(s) and a new order will be shipped out to you. Please note that the original packaging must always be used when returning product(s). Cancelling your Order At ShopFreely, we pride ourselves on fast shipping. We aim to ship all orders within 24 business hours but some products on ShopFreely might take longer due to the custom nature of the product or due to low stock levels. Please keep in mind that once your order has shipped out, it cannot be cancelled. If you refuse a delivery, the round-trip shipping costs will be deducted from your refund. If you need to cancel your order, please contact us at Service@Shopfreely.com as soon as possible so that our customer service team can determine if your order can be cancelled.

Description

At ShopFreely, we carry everything for your home from Living Room Furniture to Kids Furniture to Kitchen and Dining Furniture to Lighting, Home Decor, and everything in between. We have a huge selection of products for shoppers working with a budget and for those looking for luxury to match their specific style. While we have a wide range of product categories, we do not intend to carry the widest range of brands and manufacturers. We work only with manufacturers that have a great reputation for producing quality merchandise that can be shipped to our customers quickly, usually within 24-48 hours.

We are truly committed to your satisfaction as our customer and if you are unhappy with your product, we will accept returns within 30 days of delivery. With our Hassle-Free Return Policy, we want our customers to be worry-free about returning a product that is unsatisfactory. We offer a refund less our shipping costs as long as the return is made within 30 days. Feel free to contact us before making a purchase if you have questions or need more information about customized products or any of the few exclusions to our Hassle-Free Return Policy.

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