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PO Box 290346
Brooklyn NY 11229
Shipping & Returns
Store Policy KeylessAccessLocks.com/ B&H Depot is a customer service oriented company. We strive to deliver the very best in product, price, and service. Please educate yourself with our company policy, which will make any transaction with us most enjoyable. Because we are an e-commerce company, mistakes can be made. We have the right to refuse any order that we feel the price or description was a mistake, or imporper discount code useage. An example of a mistake can consist of our programmer typing $45.99 opposed to $4599.00 or even as simple as our manufacturer raising their prices without giving us adequate time to update the site
Shipping Most orders are processed within one business day from original receipt of order, and approval of credit card. We offer several options for shipping orders through UPS, and FedEx. Our website is set up to offer you UPS shipping automatically. All shipping charges will be indicated on your order form. We have the right to substitute Fed Ex, UPS for USPS or vice versa depending on shipping location. We will always substitute with the identical form of shipping; ie: if you paid for overnight shipping, you will receive overnight shipping, if you paid for 3 day, you will receive 3 day shipping.
Whenever we offer free shipping, product will be sent by UPS or Fed-Ex ground, unless requested otherwise and charges will be added to the shipment. All FREE SHIPPING offers are for US GROUND orders only includes the continental United States of America, not Hawaii, Alaska , Puerto Rico, or APO/FPO addresses. For any additional information regarding our shipping policy E-Mail us utilizing our contact page or call at 1-800-708-9326
Return & Exchange
Upon receipt of merchandise inspect product carefully, should you find that the product does not meet your expectations, or satisfaction, contact us at once through our contact page and tell us your concerns, so we may make every effort to satisfy your purchase. We will not accept any returns on locksmith tools, any items listed as discontinued, special order items, or items held for more then 10 days. Obviously we will exchange any item which was delivered defective or in the rare instance of shipping the wrong product. In the unlikely event that we cannot amicably resolve your issues.
We will accept stock items returned within 10 days from purchase date in saleable condition, subject to a 25% restocking fee + shipping charges. Non-stock items, or items held more than 10 days of the purchase date cannot be returned. We will accept defective returns within the manufacturer's warrantee period if sold by KeylessAccessLocks.com. The customer is responsible for all shipping charges related to returns. If you return an order that included free shipping; you will be charged the appropriate amount it costs us to ship your the order - (this shipping charge has nothing to do with all other shipping fees that are the responsability of the customer). To return items follow the instructions below:
E-Mail us from our contact page for a return authorization number, and in it describe briefly the reasons for your requested return. You must receive an RMA# before you return any goods to us, the RMA# must appear on your return packing label. Merchandise without an RMA will be refused, and no credit will be issued.
RMA's are valid for ten(10) days from date of issuance. All returned/exchanged merchandise must be in original factory condition and must include, all accessories, packing material, inserts, manuals, warranty cards (not filled-out) the box in which it was shipped in. Shipments of returns must be prepaid, and we will not accept COD returns. No return will be accepted if it is sent back in its original box only, meaning that all products will be in their original box inside the packing box.
Cancel an order To cancel an order and not incur any charges we must be notified prior to your charge being swiped by our merchant company. If we are notified prior to the merchant swipe we can void out the order and no charges are made. If your transaction has been swiped we incur a transaction fee for the charge and when we refund the charge we get charged another transaction fee. We pass these charges on to you - they are 10% of the total order.
KeylessAccessLocks.com brings you top quality Keyless Locks direct from the manufacturer giving you THE LOWEST price around for Keyless Door Locks, door hardware, and Access Control Secuirty. We carry all different brands Keyless Door Locks such as Biometrics Fingerprint locks, Electronic locks, Mechanical locks, Safes for commercial, or residential application. Our Locks are top quality, and are fully guaranteed by KeylessAccessLocks.com and our Manufacturers . Our staff will support you with all your questions about our products and installation making our web store easy to use, and our Keyless Door Locks easy to install to all our customers guaranteed. Please contact us if you can not find the product you are searching for and we will get it for you at Wholesale prices. Our toll free number is (800) 708-9326.