Customer Ratings & Reviews of LA Home Gear
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13409 Garvey Ave. Unit #5
Baldwin Park CA 91706
LA Home Gear strives to provide each of our customers with a first rate shopping experience.
We understand that there are going to be times when there will be a need to return an item and we want to make the process as easy as possible. We encourage all of our customers to thoroughly inspect your order upon receipt prior to using to ensure that it is both the correct item and it has arrived in satisfactory condition.
We have outlined below our standard return policy, but if you have any questions or concerns about these policies, please contact us. Standard Return Policy
Our return policy is 14 days from date of shipment delivery. This is firm and no exceptions can be made. Any requests for return after 14 days will not be approved or credited. You may return product provided it is new, unused, unopened and in its original packaging. You will note that there will be a 20% re-stocking fee and shipping and handling fees will not be refunded. Items not returned in this condition may be subject to an additional restocking fee.
When writing to us about a problem please be as descriptive as possible and be sure to include your Sears order number. A copy of the original packing slip or order confirmation must accompany all returns. Credits and Replacements will be processed within 2-7 days from the time the return is received at our facility. This allows our staff time to both inspect the product returned and to replace or credit appropriately. An email notification will be sent confirming refund or replacement shipment.
Damaged /Incorrect/Defective Items Any item that is damaged in transit must be reported to LA Home Gears with a photo proof of damage, incorrect, or defective item within 2 days of receipt of the order to ensure we can process the appropriate freight claim.
Damaged or defective items can be returned for replacement only. Non- Defective Returns
Return shipping costs for Non-Defective Returns are the responsibility of the buyer. LA Home Gears reserves the right to apply a 20% restocking fee on all orders being returned for any other reason other than defective or damaged merchandise. If an item is refused for any other reason other than being damaged upon arrival, a 20% restocking fee will be applied. Return Shipping Instructions
The item must be in original or secure packaging to ensure safe arrival at our facility. LA Home Gears is not responsible for any products lost/damaged during return transit. Please follow all return instructions outlined by our customer service department in your RMA email. Please send product to the below return Address:
13409 Garvey Ave. Unit #5 Baldwin Park, CA 91706
Email: firstname.lastname@example.org we will refund after we have received your returned item.
Please feel free to contact us for any other questions.
LA Home Gear: We specialize in comfortable everyday use comforter sets at a low cost to our customers. We specialize in obtaining beautiful comforters sets directly from the manufacturer which is how we can pass on saving to you. Customer satisfaction is our number one goal and we stand behind our products 100%.
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