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Serenity Health & Home Decor
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Serenity Health & Home Decor
Return Policy

800 Wisconsin Street, #102
Eau Claire WI 54703
US

Return Policy

HOLIDAY GIFTS HAVE 30 DAYS AFTER THE HOLIDAY TO RETURN, NOT FROM PURCHASE DATE
In the unlikely event that you are not satisfied with the product you ordered, you can have confidence that you can return or exchange your product within 30 days of receipt of your item. Some items may have a restocking fee and others, due to their uniqueness may not be eligible for return. See below for details based on type of product purchased. All returned items must be in new, unused condition and packaged in the original packaging. All product parts, instruction manuals, cards etc. must be returned to receive your full credit. If any of the above is not included you may incur an additional restocking charge. You will receive your refund once we receive the item back and it is inspected for damages. some items do have a restocking fee of 15 or 20% so please contact us as this is on a product type basis. Many will not incur this cost. Canceling Orders:
After 24 hours there may be a cancellation fee depending on where your product is in production and what work has been done. This typically applies to items that are made to order but could apply to specialty items as well. How to Return an Item:
Contact us at 1-888-881-4668 to receive an RMA number. At that time, a return address will be given to you or emailed to you. Returns without authorization are subject to refusal or additional restocking fees. You must very carefully package your product in the original packaging with all instructions and parts. We will not be responsible for any lost or damaged shipments back to the warehouse. We recommend you insure the package for your purchase price. If damaged a refund will not be issued as you will collect your money from the shipper.
Ship the item back via UPS or FedEx or another insured shipping carrier, be sure to insure your item for your purchase price as we will not be responsible for any damages or losses incurred in shipping. You are responsible to ship the item back at your expense. Please put a note in your box with your RMA number on it. If you do not have an RMA number please be sure you include your name, address and order number and the reason for the return in the box.

If you refuse delivery of your item without notifying us, your refund will be subject to shipping costs incurred to ship the item to you as well as the cost to have the item come back to us. Defective Product:
In the unlikely event you receive your item with a defect you must notify us within 7 days of receiving the item and we will replace the item or defective part at no extra charge to you. Damages:
Shipping damage rarely occurs but if you do see damage of your product you must report it right away, within 24-48 hours of receiving your item. Larger items shipped via Common Carrier should be opened in front of the driver and inspect all items. Note any damage on the delivery receipt and refuse shipment. If the driver has departed, you MUST report damage to Serenity Health at 1-888-881-4668 within 48 hours (Monday-Friday). After 48 hours, you will be responsible to file a claim with the carrier. If you can not open the package in front of the driver take pictures of the box or packaging before opening it. All damage must be documented or photos taken of packaging to get any type of shipping claim. Items shipped via UPS, FedEx or USPS: Open as soon as possible upon receipt. Any damage should be reported to Serenity Health at 1-888-881-4668 within 24-48 hours.

Description

Serenity Health & Home Decor provides you with thousands of relaxation and home decor products. We want you to find products that truly calm, relax and bring serenity into your life. Whether it is a tabletop water fountain, a wall fountain or a garden fountain you are searching for, these water fountains will all provide you with the soothing feeling flowing water creates. You will also find true relaxation with our bean bag furniture, natural alarm clocks, hammocks, outdoor furniture, fire pits and wind chimes and spinners.

Our headquarters are located among the beautiful lakes, rivers and trees of Northern Wisconsin. When you call us you will find experienced, helpful, dedicated people you can talk to about your questions and who are willing to take the time and help you find the perfect fountain, bean bag, clock, outdoor living products or any other one of the relaxing products you are looking for. Since 1998 we have been offering outstanding customer service, the highest quality products and a comfortable, secure shopping environment online. You will also find that Serenity Health stands behind all products and has the customer in mind with our Money-Back Guarantee, Price Match Guarantee, Privacy Policy and Secure Ordering System. Any question you have, we are here and ready to help you

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