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Return Policy

1 Innovation Way
Merrimack NH 03054

Return Policy

All merchandise purchased from Brookstone may be returned within 60 days of purchase with an original receipt to a Brookstone store or to our Returns Processing Center by calling 1-800-846-3000. Returns made within 30 days of purchase with the original purchase receipt may be exchanged or refunded in the original tender. Returns made between 31 and 60 days of purchase with the original purchase receipt may be exchanged or refunded for a merchandise credit in the form of a Brookstone gift card. Returns made with a gift receipt within 60 days of purchase may be exchanged or refunded for a merchandise credit in the form of a gift card at the current selling price.

All returned merchandise must be new and unused and must include all original packaging and accessories. PLEASE CALL BEFORE RETURNING ANY PRODUCT
Products may be returned to our Returns Processing Center by calling 800.846.3000 for a Return Authorization and shipping instructions. Our hours are 7:00 AM to 11:00 PM (Central) Monday to Saturday, Sunday 9:30 AM to 7:00 PM. Shipping and processing charges will not be refunded. Some items cannot be returned if opened, including but not limited to CDs, DVDs, personal care items such as pillows, mattress toppers, select massagers, and razors/trimmers, earbuds, and select other products.

Bill Me Later, Amazon Payments, and PayPal purchases cannot be returned to stores for refund or credit. We cannot accept returns of monogrammed, personalized, or Final Sale items.

Brookstone gift cards are non-refundable and are not redeemable for cash except to the extent required by law. Please see the back of our Brookstone gift cards for all applicable terms and conditions related to their use and redemption. Certain electronic, oversized, and other select merchandise, including but not limited to massage chairs, mattresses & foundations, and larger fitness equipment, are subject to a restocking fee or return delivery and/or shipping & handling charges except where prohibited by law.

Floor models and refurbished massage chairs may not be returned except in accordance with the terms of any applicable warranty. Oversized items and items weighing more than 50 pounds purchased via telephone or online cannot be returned to a Brookstone store location.

Refunds for any discounted items that are returned in accordance with this Return Policy will be reduced to reflect the value of any discounts. The value of any promotional items that are received as part of or in connection with a merchandise purchase will be deducted from the refund amount if such promotional items are not also returned. If the purchase was made with cash and the refund amount is greater than $100.00, a check will be issued and mailed to you unless sufficient funds are available in the Brookstone store. Purchases made using gaming or player points at our Brookstone casino stores are only returnable at the same Brookstone casino store. After 60 days, please refer to the original manufacturers warranty for product and service issues.

Protection Plus extended product and service plans are available on most products. Please see an associate or visit for details. Need a gift receipt?
Just ask an associate.


Brookstone is a nationwide specialty retailer offering an assortment of consumer products that are functional in purpose, distinctive in quality and design and not widely available from other retailers. Brookstone first introduced itself to the world in a small classified ad selling "hard-to-find tools" in Popular Mechanics Magazine. The year was 1965.

From the beginning, quality of product, quality of service, and quality of people have been a hallmark of Brookstone. The first catalog consisted of 24 black-and-white pages, with detailed, no-nonsense information on features, capabilities, measurements, materials and anything that would help the customer with his or her buying decision. As Brookstone's catalog success grew, its operations expanded. In 1973, Brookstone opened its first retail store in Peterborough, New Hampshire, where an unsolicited walk-in trade quickly developed. Today, Brookstone manages operations through its headquarters in Merrimack, New Hampshire, and in its Distribution Center and Customer Care Center (web, mail and telephone orders) in Mexico, Missouri. Meanwhile, the Company currently operates more than 300 retail stores throughout the United States and Puerto Rico, primarily in premium shopping malls, lifestyle centers and the nation's busiest airports, and opens 10 to 15 new stores each year.

Originally a catalog company, Brookstone today operates a multifaceted Direct-Marketing business that includes catalogs, e-mail and affiliate marketing, and an online site offering hundreds more products than are available in our retail and airport stores. From the start Brookstone created a fun, interactive shopping experience. At our stores customers are encouraged to try products out for true, hands-on shopping. Every visit to Brookstone is an opportunity to discover new and ingenious items of superior quality-all in a friendly environment of Customer Care and integrity that simply can't be found anywhere else.

The consistently unique line of products, the fun interactive shopping environment, and the detailed catalogs are the reason more and more people seek out Brookstone each year. What makes it all happen at Brookstone are the hundreds of associates (our employees), who apply their skills and energies toward consistently improving the way we serve our customers.

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