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Return Policy

109 Schelter Rd
Lincolnshire IL 60047

Return Policy

StudioLX is committed to delivering unique products of the highest quality to our customers. Your satisfaction is 100% guaranteed. If for any reason you decide not to keep your merchandise, StudioLX will accept returns/exchanges within 30 days of delivery. Upon receipt and inspection of the item we will refund the full price of the item(s) excluding shipping and handling each way and 15% restocking fee. If an item was shipped for free, our shipping cost will be deducted from the refund. All items should be returned in a new condition and in its original packaging. An item will not be accepted for return if it arrives in a used condition and/or showing signs of assembly/disassembly and/or without accessories. We take utmost care in packing our items so that you can enjoy your purchase as soon as arrives at your door. However, if you do receive a damaged, incomplete, or, in an unlikely event, a wrong item, please notify us as soon as possible but within 30 days of receipt and we will arrange for pick up of a damaged or wrong item and ship a replacement item to you at our expense. If an item arrives with missing parts, we will ship those to you as soon as possible. If you decide not to receive a replacement/parts, our standard return policy will apply. Take notice for items made of glass, porcelain, and acrylic
Because most of glass and porcelain products featured at are hand made, slight variations may exist from the items shown on this website. These variations may not be considered flaws, rather a personal touch of the designer, which makes each item one of a kind. All acrylic items are custom made to order and may not be returned. Commercial Equipment Return/Refund Policy Commercial equipment is not returnable unless the equipment is returned unused in original packaging with all accessories as received within five calendar days of receipt of at customer's location. Customer would be responsible for shipping costs both ways and via same shipping company as utilized for shipping to customer. On pallatized truckload shipments, driver documents must be noted of damages before signing. This is your only proof of damage. On UPS/FedEx shipments, all box damages should be noted with signature (i.e. it is not good enough to tell the driver). Customer agrees to limit claims for 'not as described' or claims for 'delivered with defects/damages' within first five (5) days of receipt/delivery. Damages and defects are limited to replacement or repair within first five days after receipt/delivery of equipment at sole discretion of StudioLX. After five (5) days, warranty coverage limited to manufacturer's defect becomes effective. Other causes of defects (limescale from water, electrical surges, etc) are not covered under warranty. After first five days after receipt, customer is responsible for labor costs for on-site repair or for all shipping costs and insurance to ship unit back and forth for warranty repair. Return Authorization numbers are required for any returns for repair and are not a guarantee of refund. Installation (including electrical or plumbing costs) and/or onsite labor warranty is responsibility of customer or customer's installer.

Description began its operations in 2003 as an importer and retailer of the finest hand-made and hand-decorated porcelain and glass from more than a century-old factories of Czech Republic and Poland. Great products and our dedication to delivering the most courteous and friendly service possible have enjoyed success with our customers. Our passion for finding beauty in everyday things has taken us far beyond our original focus. In addition to our exclusive imports, now offers great selection of home decor and tabletop items, furniture, rugs, and lighting products, including a great selection of products for coffee and tea lovers. As we continue on our quest to expand our product offerings to our customers, we are committed to our strategy to offer products that impress with its aesthetics, quality, and provide exceptional value.

Welcome! We hope you'll enjoy shopping at our store and check back with us often to find more treasures for your home! To all of you, from all of us at StudioLX - Thank you and Happy Shopping!


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