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3600 Commerce Blvd
Kissimmee FL 34741
Purchases are returnable within 30-days of delivery. Please ensure that the item is in its original condition including: packaging, manuals, accessories, security seals, etc. Apparel must be unworn and unlaundered new condition. If exchanging an item for one of a different size, please be sure to write the replacement size down on the return receipt to enable us to ship you the new size.
Shipping Damage: if your parcel is damaged upon receipt, please call Customer Service immediately so that we can ship a replacement. We'll handle any claim with the carrier. Customer Service number: (888) SEP 2011 - (888) 737-2011. Customer service hours are from 11:00 am to 7:00 pm EST Monday-Friday.
To Return an Item: For your protection, we suggest all returns be sent back by a traceable carrier. The customer pays the costs related to return shipping unless we have made a mistake in the shipment or an item is defective. After receiving the return, please allow 5 days for processing at our return center. We will reimburse your credit card for the purchase price of the item, less the original shipping fee or re-ship your requested exchange item.
Thank you for considering us for your next purchase! Your satisfaction is very important to us and we will make every effort to provide excellence in customer service! Our products are researched for top quality at a good price point to help your money stretch further. Many items on our sites are exclusive to us, designed by top artists, and manufactured only for our stores You will receive an email with a tracking number when your order is shipped to follow your package to your door. Tracking numbers are provided for all shipments.